Software Engineer - Customer Systems, Information Systems & Technology (IS&T)

Sunnyvale, CA, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Information Systems
  • Innovation
  • Customer Engagement
  • Repair
  • Collaboration
  • Customer Experience
  • Sales
  • Java
  • Kubernetes
  • Docker
  • Apache Kafka
  • Object-Oriented Programming
  • Cloud Computing
  • Managed Services
  • Business Analysis
  • Business Analytics
  • Software Engineering
  • Software Development
  • Solution Architecture
  • Product Management
  • Management
  • Continuous Integration
  • Continuous Delivery
  • Orchestration
  • Communication
  • Attention To Detail
  • Conflict Resolution
  • Problem Solving
  • Analytical Skill
  • Leadership
  • Presentations
  • Business Communications
  • Machine Learning (ML)

Summary

Imagine what you can do here at Apple!\\nApple is a place where extraordinary people gather to do their best work. We believe hard work, creativity, and innovation fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire - and by focusing on the smallest details, we can make a big impact on our customers. \\nThe Platform Services team at Apple is seeking a Solution Architect who demonstrates exceptional expertise and unwavering commitment to delivering outstanding results. The ideal candidate is an energetic professional with a deep understanding of enterprise systems, excellent technical skills, outstanding communication abilities, a passion for innovation, and the capacity to challenge conventional thinking.\\nIf you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you!\\nCome, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job, and there's no telling what you could accomplish!

The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilized across a diverse range of consumers, encompassing Apple Services, Contact Centers, Mobile Carriers, Self-Service Customers, Repair Centers, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers.\n\nIn this role, you will utilize innovative techniques and collaborate effectively with cross-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will become the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels.\n\nWe're looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership.\n

3+ years of Industry experience\nExpertise in Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming\nHands-on with one or more cloud platforms and managed services\nBS/BA degree or equivalent technical experience\n

Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management\nHands-on experience in architecting and developing event-based, distributed, highly available systems\nDeep knowledge of developing and managing enterprise-level technology at a global scale\nExperienced with Micro-services, CI/CD, and Container orchestration\nExcellent communication skills and attention to detail for documenting and reviewing designs \nExcellent problem-solving and analytical skills\nExcellent leadership and influencing skills\nEffective presentation, oral, and written business communication skills with various audiences and levels\nKnowledge of machine learning fundamentals
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90733111
  • Position Id: 2d9ed0936b3a3849144ab7f4b58bc23c
  • Posted 2 hours ago
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