ServiceNow Support Account Manager
Contract W2
12 Months
No Travel Required
Remote
$60 - $65/hr
Fitment
Dice Job Match Score™
⭐ Evaluating experience...
Job Details
Skills
- ServiceNow
- IT Service Management
- Customer Experience
- Management
- Artificial Intelligence
Summary
Title : ServiceNow Support Account Manager
Location : Remote
Duration : Long term contract
Projects they will be working on/ Day-to-day responsibilities:
- Serve as the primary point of contact for assigned enterprise customers, managing support issues, coordinating with technical teams, and providing regular status updates and service reviews.
- Proactively monitor customer environments, identify potential issues before they impact the business, and coordinate upgrades, patches, and other maintenance activities.
- Track service performance against SLAs, drive issue resolution, analyze trends, and recommend continuous improvements to enhance the customer experience.
Top/Must have skills:
- AI Experience using Ai powered tools, automating workflows, analyzing AI driven insights or exploring AI’s impact on function or industry
- 5-10yrs of ServiceNow experience with 2 being customer facing
- ServiceNow Implementation Knowledge
- Experience with ITSM in enterprise and global deployments
- ITIL incident, problem and release management experience
Nice to Have Skills:
- ServiceNow Certifications a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91174723
- Position Id: 9034671
- Posted 1 day ago
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