Desktop Engineer

We are seeking an Endpoint Engineer to support and maintain enterprise endpoint environments across Windows, macOS, iOS, and Android platforms. This role focuses on device management, application deployment, patching, and troubleshooting in a modern, cloud-managed environment. The Endpoint Engineer will act as a Tier 2 escalation point, collaborating closely with experienced engineers while supporting day-to-day operations and continuous improvement initiatives.

Responsibilities

• Support enterprise endpoint devices, including Windows, macOS, iOS, and Android.
• Resolve support tickets submitted through an enterprise ticketing system, serving as a Tier 2 escalation point for complex issues.
• Test, deploy, and maintain secure Windows base images aligned with enterprise standards.
• Perform and audit monthly security patching using modern patch management solutions.
• Deploy and manage applications through a self-service company portal.
• Troubleshoot Windows Autopilot and zero-touch provisioning issues.
• Provide macOS support using enterprise device management tools, including zero-touch provisioning workflows.
• Support mobile device management initiatives and provide Tier 2 support for iOS and Android devices, including connectivity, application deployment, and policy enforcement.
• Assist with ongoing endpoint management migrations and modernization efforts.
• Manage and prioritize endpoint-related ticket queues.
• Develop and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Generate reports using PowerShell, Microsoft Graph, ticketing systems, or reporting tools to support operational insights.
• Assist with hardware deployments and ensure accurate asset tracking.
• Collaborate with experienced engineers to implement new technologies and improve existing processes.
• Participate in team meetings and planning sessions to align endpoint strategies with business needs.
• Follow ITIL best practices for incident, problem, and change management.
• Perform other duties as assigned to support endpoint operations.

Minimum Qualifications

• High school diploma or equivalent with 1+ year of experience in an enterprise IT environment
• Post-secondary education in Information Technology or a related field preferred
• Experience supporting enterprise client applications (e.g., productivity suites, VPNs, line-of-business applications)
• Exposure to cloud-based endpoint management tools
• Willingness to obtain and maintain at least one of the following certifications after hire:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • JAMF 200 Certification

Technical Skills

• Endpoint and desktop support
• Windows 10/11
• macOS
• Microsoft 365 / Office 365
• Intune / MDM solutions
• SCCM (basic exposure)
• JAMF
• ServiceNow or similar ticketing platforms
• PowerShell scripting
• Application deployment and packaging
• Security patching
• Windows Autopilot
• ITIL processes
• Power BI or reporting tools (preferred)

Additional Qualifications

• Strong scripting skills in PowerShell, Python, or similar languages
• Desktop troubleshooting, repair, and remote support experience
• Apple ecosystem support experience, including zero-touch enrollment and configuration
• Excellent written and verbal communication skills
• Ability to translate technical concepts into business-friendly language
• Strong customer service mindset with a focus on efficient problem resolution
• Ability to work independently and collaboratively in a team environment
• Strong organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to continuous improvement and adherence to company policies
• Ability to read, write, and speak English

Job Type & Location
This is a Permanent position based out of Kansas City, KS.
Pay and Benefits
The pay range for this position is $70000.00 - $80000.00/yr.
Great Benefits - Ask recruiter for the benefits highlight PDF. Covers all health, 401k, short term and long term disability, Paid time off, holiday pay, education reimbursement, HSA, etc
Workplace Type
This is a hybrid position in Kansas City,KS.
Application Deadline
This position is anticipated to close on Mar 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.