Senior ServiceNow Enterprise Tools Support Specialist

Overview

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position.

Responsibilities

• Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
• Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
• Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
• Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
• Develop and implement automation and monitoring solutions to improve system reliability and performance.
• Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
• Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
• Document technical solutions, system configurations, and standard operating procedures (SOPs).

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

• 6++ years of hands-on experience with ServiceNow administration and development.
• Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
• Strong understanding of ITIL frameworks and best practices.
• Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
• Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.

Clearance Required: ship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience

• Active ServiceNow Certified System Administrator or Developer Certification.
• Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
• Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
• Familiarity with Agile development and DevSecOps environments.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $130,000.00 - USD $140,000.00 /Yr.