Our MissionAt Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job SummaryThe TeamInformation Technology - The Information Technology team at Palo Alto Networks is at the forefront of building and supporting the systems that power our company. We're a team of innovators, problem-solvers, and collaborators who are passionate about using technology to drive business success and enable our mission to protect our digital way of life. You will be part of a dynamic team working on cutting-edge projects that have a global impact.
Job SummaryIn this pivotal role, you will be responsible for envisioning, planning, and implementing our core entitlement system, which is critical for product activation, consumption measurement, and case management. You will drive the integration with IT and product engineering systems, oversee customer migrations, and leverage AI to introduce innovative features. Your work will directly enhance team velocity and ensure our systems meet the complex needs of our go-to-market and customer experience strategies.
Key Responsibilities- Create, maintain, and drive the product roadmap for the entitlement system and related GTM/CX functions.
- Own the delivery and quality of product specifications, including detailed product requirements, epics, and user stories.
- Serve as a collaborative bridge between business, R&D, IT Architecture, and engineering teams to ensure seamless product development and alignment.
- Act as the domain expert and go-to leader for entitlement, GTM, and customer experience product capabilities within the organization.
- Analyze case trends and engineering escalations to identify patterns, proactively prioritize fixes, and influence the product backlog.
- Define, monitor, and report on success criteria and key metrics for the product, including usage, quality, and adoption measures.
- Proactively collaborate and exchange information with other teams to accomplish shared objectives and ensure strategic alignment.
- Analyze user feedback and performance data to refine product strategy and prioritize future enhancements.
Qualifications Required Qualifications- Must be located in SF Bay area
- Bachelor's degree with 12 years of related experience, or Master's degree with 8 years of experience, or PhD with 5 years of experience.
- Proven experience as a Product Manager in a technology-focused environment, specifically with enterprise-level systems.
- Demonstrated experience with Go-To-Market (GTM) and/or Customer Experience (CX) products and strategies.
- Experience in defining product requirements, creating roadmaps, and managing backlogs within an Agile development framework.
- Strong technical background with the ability to effectively communicate with engineers, architects, and business stakeholders.
Preferred Qualifications- Experience with entitlement management, subscription billing, or license activation systems.
- Familiarity with leveraging AI/ML technologies to enhance product features and operational efficiency.
- Experience working with globally distributed teams.
- Direct experience with Salesforce (SFDC), SAP, or other large-scale ERP/CRM systems.
Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$164,000.00 - $266,000.00/yr
Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
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