NOC Operator

Title: NOC Operator

Duration: 6 months contract

Location: St. Petersburg, FL

Hybrid with min 4 days in the office

Details-

They need someone strong with networks and also willing to learn batch processing/file transfers.

The Network Operations Center (NOC) Operator will monitor multiple systems utilizing dash boards like SolarWinds, AppDynamics and ODT consoles. Provide Level 1 support of Cisco Infrastructure, VMware etc.

Responsibilities include, but are not limited to:

• Stay current on all monitoring procedures and operating standards.
• Monitor data files transmissions for daily input to batch processing and 3rd party vendors.
• Ensure timely response to alerts to avoid outages by e-mail, text messaging or phone calls.
• Provide L0/L1 Support for Batch execution FTP transmissions and monitoring of our bank branch network.
• Develop tools and framework to improve operational efficiency and anomaly detection.
• Drive scripting and automation to develop solutions to common problems with routine alerts.
• Support the integration between the SolarWinds and ServiceDesk call ticketing system.
• Maintain and monitor production schedules for batch processing on the mainframe.
• Identify any system malfunctions, troubleshoot issue, initiate corrective action, and notify supervisor of any issues.
• Provide an efficient and timely response to all requests, problems/issues.
• Maintain problem log, date, time of incident people contacted and resolution time.
• Enter all system error messages as required by ServiceNow platform.
• Interpret console messages from system software or applications program, network feeds and perform required actions.
• Initiate corrective action where required and within the scope of knowledge and authority then escalate where needed.
• Be open to 1^st or 2^nd shift onsite 4 days/week
• Be able to trouble shoot issues, log into routers and understand what commands need to be utilized.
• Need to understand how a NOC operates with Level 1 server experience
• Knowledge and understanding of Solo winds is ideal
• Service Now experience is helpful
• SDWAN experience is a nice to have

Required Skills:

• Familiarity with build automation tools like UiPath.
• Familiarity with windows server Active Directory, VMWare, and Dell/EMC storage platforms.
• Managing SolarWinds Network Management Systems and Processes.
• Resolving identified vulnerabilities based on defined standards.
• Strong oral and written communication skills.
• Strong documentation skills.
• Good interpersonal skills.
• Basic computer skills including, e-mail, word processing, ServiceNow ticket opening, spreadsheets, graphics, excel etc.
• Ability to answer phones and communicate with on call bank employees, back-office departments along with 3rd party vendors, both written and oral.

Required Experience:

• High School diploma or GED and a minimum of 2 years monitoring systems functions (network and servers) by utilizing dashboards and bots.
• Minimum 2 years' experience as a Systems Administrator.
• Bachelor's in Computer science, experience in ServiceNow and/or CCNA Certification is preferred.