IT Supervisor - Enterprise Systems and Support

Salary : $108,228.00 - $142,020.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Job Number: 2026-83
Department: Administrative Office of the Courts
Opening Date: 09/10/2026
Closing Date: 10/1/2026 11:59 PM Pacific

Description
Supervises and coordinates the work of assigned Information Technology (IT) professionals in a line of court business or technical discipline to oversee the day-to-day operations and provide direction on work priorities and technical solutions to enhance the capabilities of the Judicial Information System (JIS) that support Washington Courts operations.
Washington Courts Employment Opportunity

Administrative Office of the Courts
IT Supervisor - Enterprise Systems and Support

Information Services Division
Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS
Job #:2026-83

Status: Regular, Full-Time

Location: Olympia, Washington

Salary: Range 77: $108,228 - $142,020 per year (DOQ).

Opens: September 10, 2026

Closes: October 1, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires at least 2 days per week working onsite at AOC facilities

Duties

• The supervisor is delegated full supervisory duties for the assigned unit, including: overseeing daily operations; onboarding, orientation, and training of new staff; setting and communicating job requirements, performance expectations and standards; managing performance; taking action on leave requests; recommending travel, training, purchases and equipment to Section Manager; resolving minor workplace conflicts; workforce planning; making recommendations to the ISD Section Manager for discussion with the ISD Director regarding hiring, discipline and termination actions; and acting as liaison to other AOC sections (e.g., HR, Staff Services, CSD) for the unit. This position works closely with business and project stakeholders and their section managers to implement established directions and priorities for IT solutions serving the needs of the Washington courts. Supervises a team of at least five (5) technical positions.
• Oversees the technical operations of z/OS mainframes, storage, DB2 and other databases, various environments, and account security.
• Ensures all ISD technical policies, processes, procedures and reviews are followed and adhered to.
• Provides expert level advice to the business owner regarding technology solutions and facilitates business partner communications, if applicable.
• Provides input to business, vendor(s) and AOC Management to develop application portfolio or technical discipline strategy and ensure that strategy aligns with the AOC Enterprise Technology Strategy and Roadmap. Establish program long-term strategic objectives for inclusion in the technical roadmap.
• Coordinates with the ISD Architecture and Strategy Section in planning and delivering enhancements, architectural design, development, reporting and analytics that deliver value across the application portfolio or technical discipline.
• Partners with internal and external IT groups to develop and support systems and services.
• Provides supporting documentation or artifacts to assist with the decision making process.
• Manages staff and ensures the team delivers high quality products in coordinated releases with planned schedules.
• Understands technology operations and how the business application/system impacts these operations as well as how technology operations impact the business.
• Keeps abreast of new technology and how it can be applied in alignment with the AOC Enterprise Architecture direction to benefit the courts.
• Provides input to ISD planning and budgeting.
• Performs other duties as required.

Qualifications
Relevant experience may substitute for education on a year for year basis.

Required:

A Bachelor's degree in information technology, business or public administration, or an allied field; Master's degree or post-graduate work preferred; AND:

• At least ten (10) years of combined experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering.
• Demonstrated experience executing supervisory responsibilities through:
  • At least four (4) years of senior level experience in system life-cycle development and support of complex IT systems; OR
  • At least four (4) years of progressive responsibility, including decision making, leading teams, coaching and mentoring staff; OR
  • At least five (5) years of experience as a technical lead, technical analyst, solutions architect or other technical specialty.

Desired:

• Certified Project Manager or equivalent
• Scrum Master Certification
• Professional technical certifications

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Leadership and interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, management, and others; mentors and works effectively with people of different abilities/skills.
• Ability to lead a team and resolve interpersonal conflicts.
• Ability to effectively communicate both orally and in writing to proficiently communicate in written reports and deliver information through presentations.
• Communication skills that facilitate effective, appropriate information exchanges at all levels within the AOC and the Washington Courts.

• Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role.
• Ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.

• Strong facilitation/negotiation skills; ability to interface with and influence people at multiple levels within the organization.

• Understands customer expectations and ensures work meets those expectations.
• Ability to estimate project effort, staffing, and financials; skill to manage time, and resources to accomplish goals and objectives.
• Ability to logically integrate information to form effective goals, objectives, timelines, action plans and solutions; prioritization; effective time management.

• Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions.

• Ability to multi-task and effectively coordinate multiple projects simultaneously.
• Ability to identify risks and outcomes associated with courses of action; ability to develop action plans/strategies for the purpose of ensuring the desired outcome.
• Ability to accomplish work objectives in cooperation with agency, court and state colleagues and officials.
• Ability to achieve excellent results with little need for direction/oversight.
• Ability to accept personal responsibility for the quality and timeliness of work.
• Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives.
• Ability to delegate effectively.
• Positive attitude and creativity in generating solutions.
• Strong background in highly technical products.

• Broad IT generalist knowledge with an understanding of applications, data, and hardware; along with proven skills, business acumen, and discipline to ensure alignment among solution, business, and IT architecture.
• Proficient in all aspects of designing and constructing application systems; as well as in developing requirements, use cases, and design specifications for new and existing applications.
• Ability to embrace change, develop innovative approaches, and transition to new technologies and methodologies where benefits of doing so recommend.
• Strong project management knowledge and understanding of the software development life cycle such as waterfall, SCRUM, and/or Agile.
• Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership in multiple projects concurrently.
• Proven ability to work effectively with business owners, business analysts, other architects, application development and testing staff, project managers and managers within a large matrix organization.
• Proven ability to communicate effectively with stakeholders.

Supplemental Information
HOW TO APPLY
For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position:
IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, citizenship or immigration status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at , or fax , or via email to
Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements for that form.
AOC does not use E-verify; therefore we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit ;br>Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.
SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026