Siri Infosolutions Inc
Siri Infosolutions Inc

Contact Center Platform & DevOps Lead || Irving, TX or Tampa, FL - Hybrid

Irving, TX, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Build Engineer
  • Octopus Deploy
  • AWS
  • DevOps
  • Python
  • Amazon Connect
  • Contact Center

Summary

Job Role : Contact Center Platform & Amazon Connect

Location: Irving, TX or  Tampa, FL - Hybrid

Duration: Long Term

Job Overview:

We are seeking a hands-on Contact Center Platform & DevOps Lead to lead the technical evolution of our enterprise customer engagement platform. You will transition our Amazon Connect ecosystem from manual configurations into a mature, version-controlled environment driven by Infrastructure as Code (IaC) and CI/CD pipelines.

This role bridges AWS solution architecture, serverless engineering, software delivery, and enterprise integrations.

Core Responsibilities

  • Connect & Serverless Engineering: Design and build scalable architectures using Amazon Connect, AWS Lambda, DynamoDB, S3, Lex, and Contact Lens for voice, chat, and self-service automation.
  • DevOps & IaC: Own the CI/CD strategy. Build repeatable multi-environment pipelines (Sandbox → Dev → Prod) using Git and Octopus Deploy, and manage resources via Terraform, CDK, or CloudFormation.
  • Enterprise Integration: Architect API-driven, event-driven, and CTI integrations between Amazon Connect, Salesforce Service Cloud, and backend systems.
  • Operations & Drift Control: Eliminate manual changes, build CloudWatch monitoring dashboards, write operational runbooks, and automate configuration drift detection.
  • Team Enablement: Establish modern engineering standards, conduct code reviews, and mentor contact center engineers in software delivery and automation practices.

 

Key Requirements

Required Experience

  • Amazon Connect Expertise: Extensive hands-on experience designing, deploying, and supporting enterprise Connect solutions.
  • AWS Serverless: Proven track record with Lambda, event-driven designs, REST APIs, IAM, and security hardening.
  • CI/CD & IaC: Practical experience with Git, Octopus Deploy (or similar), and Infrastructure as Code (Terraform/CloudFormation).
  • Scripting/Development: Strong coding skills in Python, PowerShell, Bash, TypeScript, or C#/.NET.

Preferred Experience

  • Deep Salesforce Service Cloud & CTI integration.
  • Experience with Amazon Bedrock, Q in Connect, and Conversational AI.
  • Multi-account AWS environments, Docker, and automated testing frameworks.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10212489a
  • Position Id: 87022-7542-1794589242
  • Posted 5 hours ago
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