Senior Application Support Engineer

Location: Coppell, TX (5 days onsite role)

Experience: 9+ years

Skills: Accountability, Application Development, CA Workload Automation AE, SQL, Python, PL/SQL, Problem Solving, JIRA, ServiceNow, Reliability Engineering, Operational Risk, Problem Management, Leadership, Scalability

Introduction:

As a Senior Application Support Engineer (SRE), you will play a critical role in improving the reliability, scalability, and performance of Client’s mission-critical applications. You will apply Site Reliability Engineering (SRE) principles to drive system stability, reduce operational risk, and enhance overall resilience. This role involves influencing application design, strengthening observability, and proactively preventing incidents before they occur.

Responsibilities:

• Apply SRE principles and practices to improve system reliability, scalability, and performance
• Evaluate system behavior under failure scenarios and contribute to failure mode analysis and resilience design
• Define and implement strategies for fault tolerance, recovery, and disaster readiness
• Partner with development teams to implement monitoring, alerting, and observability solutions
• Lead incident resolution, root cause analysis, and post-incident reviews
• Work closely with development teams to embed SRE practices into the software development lifecycle

Required Skills:

• Bachelor''s degree preferred or equivalent practical experience
• 6-8 years of experience in application support, SRE, or similar role
• Strong understanding of SRE principles, reliability engineering, and production support best practices
• Working knowledge of Unix/Linux, Windows, Mainframe, and SQL/PLSQL
• Experience with monitoring and observability tools (e.g., Splunk, Dynatrace)
• Experience in root cause analysis, incident management, and problem resolution
• Strong problem-solving mindset and passion for improving system reliability

Preferred Skills:

• Experience with cloud platforms (AWS preferred) and distributed systems
• Experience with DevOps tools and automation practices
• Hands-on experience with scripting languages such as Python, Shell, or similar
• Familiarity with tools such as AutoSys, ServiceNow, or JIRA
• Strong communication and collaboration skills across cross-functional teams