IT Administrator II

Job#: 3015492

Job Description:

IT Administrator (Technical Support Services)

Apex is immediately hiring for an IT Administrator (Technical Support Services) for a major food company and manufacturer in Kansas City, KS!

Travel required for this position.

If interested in applying, please apply directly on our Apex website or email a copy of your updated resume to Melissa at (please reference Job ID: 3015492 in email)

Location: On-site in Kansas City, KS

Schedule: M-F, 8am-5pm

Travel Requirements: Candidates MUST be comfortable with traveling 1 week per month - mostly driving across KS, MO, IA, IL. Travel is for site visits, device audits, remediations, integrations, route runs, and training.

Company provides vehicle, as well as a corporate care for gas, hotel, and food.

Candidates must hold a valid driver's license and maintain a good driving record.

*Travel to assigned locations on a scheduled basis and as needed for issues and projects (Travel frequency may increase or decrease based on project workload)

Pay Rate: $68-72k salary (depending upon experience)

Overview

Provide day-to-day and project-related technical support to multiple DFA locations within a geographic region, which will require traveling to multiple states.

Apply analytical and problem-solving skills to provide second-tier deskside support; this includes installing, diagnosing, repairing, maintaining, and upgrading computer software and hardware products and equipment to ensure optimal workstation performance.

Participate and/or lead phases of technology implementations, assisting with corporate software and hardware deployments and working alongside infrastructure teams and senior-level technical team members.

Serve as liaison between locations supported, third-party support and equipment vendors, and corporate IT teams on technical matters.

Troubleshoot straightforward to moderately complex issues in a timely and accurate fashion and provide end-user assistance.

Ensure that employees use company-owned hardware and software in conformance with DFA IT policies.

Work independently with moderate direction from senior team members or manager.

Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives

Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions

Assist with the management and tracking of all IT hardware assets within the assigned geographical area

Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area

Assist with the management and execution of all lifecycle projects for hardware and software updates

Create and revise all knowledge articles that specifically pertain to the locations within the geographical area

Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms

Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation

Provide daily technical support to internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets

Serve as the escalation point for Level 1 service desk team members

Assist in the communication and execution of network projects as directed by the network team

Accurately record all work, troubleshooting, and communications in incident tickets

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Requirements:

Undergraduate degree in Computer Science, Information Technology, or related curriculum (or equivalent combination of experience and education)

2 - 5+ years of desk side break/fix support or related experience (Windows, Apple, MS office)

Able to work efficiently within a team and self-directed independently with little day-to-day direction

Able to demonstrate superior customer service skills

Able to communicate and translate technical topics into easy to understand concepts

Able to communicate clearly and effectively, both verbally and in writing

Able to clearly document technical processes

Able to proficiently manage and troubleshoot Microsoft desktop operating systems

Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution

Working knowledge of Active Directory Users and Comp

Working knowledge of Apple products including iPhone, iPad and Mac Computers

Troubleshooting and management skills of Apple systems

Basic understanding of databases and data processing (use of MS SQL and/or Access)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.