Network Support TechnicianThe Network Support Technician is responsible for handling support tickets from multiple sites, diagnosing network issues, and guiding on-site personnel through troubleshooting steps. This role focuses on resolving connectivity problems, supporting network hardware, and escalating complex issues when necessary. The position requires strong communication skills, solid foundational networking knowledge, and the ability to work efficiently in a fast-paced support environment.
Key Responsibilities- Respond to network-related support tickets and provide timely, accurate troubleshooting.
- Perform basic network diagnostics such as connectivity checks and path testing.
- Access and review switch configurations, verify port status, and assist with switch-level troubleshooting.
- Guide on-site staff through equipment resets and basic remediation steps.
- Investigate and resolve connection issues involving access points or related network devices.
- Document all troubleshooting steps, findings, and resolutions in the appropriate systems.
- Escalate complex or unresolved issues to network teams as needed.
- Communicate clearly with local site contacts to ensure issues are understood and resolved.
- Maintain awareness of network performance trends and recurring issues.
Required Skills & Experience- Strong troubleshooting skills with a focus on network connectivity and hardware support.
- Ability to diagnose issues involving switches, routers, and access points.
- Experience supporting end users or site contacts remotely.
- Strong communication skills and the ability to walk non-technical users through technical steps.
- Ability to work independently and manage multiple tickets simultaneously.
Preferred Experience- Familiarity with enterprise-level networking environments.
- Experience with cloud-managed or software-defined networking platforms.
- Exposure to multiple network hardware vendors.
Skills & Attributes- Analytical thinker with strong problem-solving abilities.
- Comfortable working in a structured ticketing environment.
- Detail-oriented with strong documentation habits.
- Team-oriented and able to collaborate with higher-level support groups.
Job Type & LocationThis is a Contract position based out of Cleveland, OH.
Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Cleveland,OH.
Application DeadlineThis position is anticipated to close on Apr 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.