Windchill PLM Admin/Engineer- Onsite

This role is primarily focused on implementing and maintaining PTC Windchill. Secondarily, this will focus on other PLM and ALM tools such as PTC RV&S and 3DExperience as well as maintaining engineering work environments with software such as CATIA, SolidWorks, Cadence, and ANSYS.

• Application Implementation:
• Installs and configures software components for Business applications relying on databases and other technical middleware, and client side counterpart. Handles multiple (non-production and production) application environments
• Help in specifying and defining the proper infrastructure requirements for server based applications in new implementations
• Participates in testing/validation of new products/components or improvements to systems related to the scope of work
• Collaborates with Application and other IT teams regarding creation and evolution of documentation, implementation standards and processes, and support phase activities scoping and documentation
• Install, maintain and manage documentation of desktop applications in perimeter
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
• Technical Support:
• Provide technical support and troubleshoot issues related to installation/operation, and offer timely solutions to ensure the optimal performance
• Manages changes and upgrades (major/minor) on the environments based on requirements and updates documentation and repositories accordingly, following change management procedures.
• Analyze and defines monitoring of critical components health and execution of schedules
• Supports configured installations, diagnoses and fix issues with middleware and other applicative components of applications
• Investigates root causes and resolves problems in a structured approach, involving other teams if required
• Desktop support and more
• Regular, predictable attendance is required;
• Other duties may be assigned.

Education and/or Experience

• Bachelor s degree in computer science, information technology, engineering or related field preferred
• Requires 3-5 years of related experience in business critical application installation/configuration and support in Windows systems environments

Knowledge/Skills

• Knowledge of PTC Windchill - Expert
• Knowledge of additional PLM, ALM systems (at least one other vendor) - Advanced
• Knowledge and field experience with Windows Servers administration - Advanced
• Knowledge of IIS, Application servers and Web servers configuration and management - Advanced
• Knowledge of infrastructure services (AD, DNS, DHCP, NTP, LDAP, Digital certificates ) Advanced
• Knowledge and experience with Cybersecurity Maturity Model Certification (CMMC) and National Institute for Standards and Technology (NIST) 800-171 - Basic
• Knowledge and field experience with MS SQL (2012 to 2022) Basic
• Knowledge of virtualization environments (vmware) Basic
• Knowledge and experience in Citrix application publication or similar technologies Basic
• Troubleshooting and problem solving skills Advanced
• Written and verbal communication (English) Advanced
• Ability and willing to work in a multinational/multicultural environment - Basic
• ITIL Best Practices Basic
• Windows scripting and automation/Powershell Basic
• Good understanding of application life cycle management (ALM), Change Management, and agile methodology
• Experienced with product life cycle management (PLM)
• Experienced with Information Technology standards and best practices
• Experienced with Database Systems Administration techniques and best practices