Coupa IT Applications Manager

The IT Applications Manager helps departments select, configure, implement, manage, and operate many software applications and data initiatives.

Responsibilities:

• Act as the system manager for key enterprise applications, overseeing configuration, administration, and ongoing technical management for NetSuite, Concur, Celigo and Coupa.
• Serve as a technical expert, providing advanced troubleshooting, guidance, and mentorship to team members and stakeholders.
• Handle escalations for complex technical issues, ensuring timely resolution and communication with affected parties.
• Develop, review, and maintain code/scripts/integrations as needed to support application integrations, automation, and enhancements.
• Advise internal stakeholders, manage stakeholder expectations, and ensure business needs are well-communicated and met.
• Gather, analyze, and translate business requirements into functional specifications, ensuring solutions align with organizational goals and IT standards.
• Create detailed use cases or workflow diagrams to support solution design and implementation, ensuring technical requirements are clearly communicated.
• Manage continuous improvement of major software systems.
• Collaborate with Business Teams (Finance) and IT teams to streamline workflows, resolve system issues, and ensure data accuracy and compliance across financial operations.
• Support system design, testing, and implementation to deliver high-quality technology solutions.
• Manage and optimize systems including NetSuite, Coupa, Celigo and Concur to support accounting, procurement, expense management, and asset tracking processes. Act as system administrator for NetSuite, Coupa, Celigo and Concur, with responsibilities to oversee user provisioning and first line support.
• Develop test plans, coordinate user acceptance testing (UAT), and validate deliverables.
• Assist in managing change requests and impact analysis.
• Serve as a point of contact between IT and business teams, ensuring clear and timely communication.
• Build strong working relationships with cross-functional teams; influence decisions and facilitate consensus.
• Identify opportunities to optimize processes and systems; proactively share those opportunities and evaluate risks associated with business decisions that may impact capability enablement.
• Contribute to technology roadmap assessments and business alignment.
• Participate in tracking business KPIs post-implementation.

Preferred Skills, Qualifications and Technical Proficiencies:

• A strong attitude of service
• Comfortable communicating cross-functionally at all management levels
• Exceptional English written and verbal communications skills
• Top-notch organization skills with attention to detail; ability to multi-task, work independently and adapt to changing priorities; attention to detail; positive client service attitude
• Strong business acumen and exceptional interpersonal skills
• Experience supporting various software applications, such as NetSuite and Concur
• Experience in requirements gathering, process modeling, and stakeholder management
• Experience supporting Life Sciences/Pharma/Medical Devices/Healthcare industries preferred

Preferred Education and Experience:

• BA preferably in Accounting, Information Technology or related fields
• 8+ years in the BioTech/Pharma sector
• Experience supporting various software applications, such as NetSuite, DocuSign, Concur, Celigo, Coupa and other business SaaS application, including “regulated” systems (GxP & SOX).