Salesforce AgentForce SME (Service Cloud)

Remote • Posted 6 hours ago • Updated 6 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Artificial Intelligence
  • Cloud Computing
  • Collaboration
  • Communication
  • Customer Service
  • DevOps
  • Knowledge Management
  • Management
  • Optimization
  • Process Optimization
  • Release Management
  • Salesforce.com
  • Stakeholder Management

Summary

Hi,
 
We do have an urgent requirement for the below position with our direct client, Please submit Resume, Rate and Contact details.

Job Title: Salesforce AgentForce SME (Service Cloud)
Location: Dallas TX - Preferably, Can be remote too.
Duration: Long Term

Experience: 5+ years of Salesforce experience with proven expertise in AgentForce and Service Cloud.

Job Summary: We are looking for an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will be responsible for designing, implementing, and optimizing AI-driven customer service solutions using AgentForce while supporting Service Cloud enhancements and best practices.

Key Responsibilities:
  • Design and implement solutions using Salesforce AgentForce and Service Cloud.
  • Configure and optimize case management, omnichannel, knowledge management, and service processes.
  • Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
  • Provide technical guidance and best practices for AgentForce adoption and automation.
  • Support integrations, troubleshooting, and platform optimization.
Required Skills:
  • Strong hands-on experience with Salesforce AgentForce.
  • Expertise in Salesforce Service Cloud.
  • Experience with Salesforce configuration, automation, and service process optimization.
  • Excellent stakeholder management and communication skills.
Nice to Have:
  • Experience with Copado for Salesforce DevOps and release management.
  • Salesforce certifications related to Service Cloud and AgentForce.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90943978
  • Position Id: 9036178
  • Posted 6 hours ago
Contact the job poster
Vamsi Krishna

Vamsi Krishna

Senior Talent Acquisition Specialist @ SSTech LLC
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