Salesforce Solutions Architect
RIIASH LLC
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Job Details
Skills
- Salesforce.com
- Routing
- Quality Assurance
- Data Modeling
- Artificial Intelligence
- Cloud Computing
- Software Design
- Business Process
- Business Acumen
- Knowledge Management
Summary
Minimum Years Experience - 15+ MUST
Education Required - Bachelors
This role needs to be located in the Chicago land area and it will be required to work in the office 2 days/week.
Job Description
Client is seeking highly skilled Salesforce Solution Architect with extensive experience in Service Cloud and Agentforce to join our dynamic team.
The ideal candidate will possess a strong background in Salesforce consulting and a deep understanding of the full spectrum of Service Cloud and Agentforce capabilities. In this role, you will be responsible for gathering complex business requirements, architecting strategic solutions, and the implementation of Salesforce functionalities to drive efficiency within our contact center operations
Required Skills -
Salesforce Service
Cloud Salesforce
Agentforce Solutions Architecure
Design
Bachelor degree in Computer Science, Engineering, or a related field
15+ years hands-on experience as a Salesforce Solution Architect with extensive experience in Service Cloud, with at least 2 years of Agentforce solution/implementation experience.
Outstanding business acumen with strong ability to understand complex business processes/flows and translate them into functional solutions
Strong experience in Service Cloud capabilities and features like Service Console, Case Management, Omni-Channel routing, Knowledge Management, CTI integration, Email integration, and Agentforce functionalities
Proven experience and deep understanding of Agentforce design/configuration, Einstein Copilot and Prompt Builder and experience in designing autonomous agents
In-depth knowledge of Salesforce architecture, data model, and security model
Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus
Responsibilities
Gather and analyze business requirements from stakeholders and translate them into functional specifications for Salesforce solutions
Design and implement Salesforce Service Cloud solutions including Case Management, Omni-Channel routing, Knowledge Management, and email integration
Design end-to-end Agentforce solution including AI agents, orchestrations, data models,prompt builds
Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic
Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities
Experience working with development teams working in offshore
Review the solution implemented by the developers to ensure they adhere to best
practices and standards
Work closely with other solution architects in the team, business analyst, QA analyst and project managers to deliver effective Salesforce solutions.
- Dice Id: 91165633
- Position Id: 8910613
- Posted 1 day ago
Company Info
About RIIASH LLC
RIIASH is a boutique recruiting firm helping clients find the right talent in Software, Legal technology and other fields. Our company was founded because of a deep passion for building, fostering, and nurturing relationships. In connecting talented, skilled professionals with companies looking to grow their teams.
Our approach is highly consultative, and we spend time with our clients in understanding what their requirements are – understanding in detail what their current needs are skill wise, what their project needs are, what their expected goals are from this role / person, team culture, overall company culture. We believe that the more we ask, the more we know about helping our clients find the right talent; ongoing commitment and communication fosters great results. Our partners and our clients are the most essential to our business – client and partner relationships and engagement are crucial to long term success, and we are committed to providing them with our services in a collaborative collected manner to set them and RIIASH for success.
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