Senior Voice Engineer

Hybrid in Arlington, VA, US • Posted 12 hours ago • Updated 12 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
Hybrid
$50/hr
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Fitment

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Job Details

Skills

Summary

Job Title: Senior Voice Engineer
Location: Arlington, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote

Responsibilities

  • Configure, test, deploy, maintain, and troubleshoot cloud and on-premise telecom solutions and services
  • Monitor system performance and call quality, leading efforts to resolve performance issues
  • Integrate third-party applications with Teams Phone, Five9, and other County voice services
  • Assess impacts and risks of scheduled and unplanned service updates and alerts
  • Serve as a technical subject matter expert for large technical initiatives
  • Provide Tier 3 response and support for complex service impacting incidents and problems
  • Work closely with internal staff (security, network, AD) and managed service providers for solution implementation and issue resolution
  • Recommend, evaluate, develop, and implement new products to enhance service offerings
  • Lead the implementation of changes to existing solutions
  • Review and approve technical changes submitted through the formal change management process
  • Contribute to the development of long-term strategy
Requirements
  • 10+ years of telecommunications and networking experience with PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
  • Direct experience with Cisco Call Manager and Teams Phone
  • Preference for experience with Five9 or similar CCaaS product
  • Experience working in federal, state, or local government environments
  • Excellent troubleshooting and analytical skills
  • Strong collaboration and communication skills


Ref: #851-Rockville-S1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 349185
  • Posted 12 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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