Business Analyst with Fitness & Wellness Operations-
Remote • Posted 6 hours ago • Updated 6 hours agoContract W2
Contract Independent
Remote
Depends on Experience
PlumGravity
Fitment
Dice Job Match Score™
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Job Details
Skills
- Acceptance Testing
- Access Control
- Business Analysis
- Business Analytics
- Customer Relationship Management (CRM)
- Billing
- Business Operations
- Business Requirements Gathering
- Communication
- Data Integrity
- EFT
- Finance
- Gap Analysis
- Hospitality
- Lead Generation
- Management
- Mapping
- Optimization
- Requirements Elicitation
- Roadmaps
- Scheduling
- System Requirements
- Systems Architecture
- User Stories
- Vendor Management
- Workflow
Summary
Hi,
Role-Business Analyst (Fitness & Wellness Operations)
Remote
Contract
Job Description: Business Analyst (Fitness & Wellness Operations)
Role Overview
The Business Analyst (BA) will serve as the functional bridge between business operations and technical infrastructure. This role requires a professional with deep domain expertise in the fitness and wellness industry, specifically regarding "club-side" operations. The primary objective is to evaluate business needs and translate them into system requirements that optimize membership management, facility operations, and revenue integrity.
Key Responsibilities
- System Optimization: Act as the subject matter expert for Club Management Systems (CMS), ensuring system configurations align with industry best practices for billing, member access control, and service scheduling.
- Operational Analysis: Conduct comprehensive reviews of front-of-house and back-of-house workflows to identify inefficiencies and propose scalable technical solutions.
- Requirements Documentation: Elicit and document detailed functional specifications, user stories, and process maps that translate operational needs into actionable technical roadmaps.
- Integration & Vendor Management: Facilitate technical alignment between third-party wellness technology vendors and existing internal platforms to ensure data integrity and seamless user experiences.
- Member Journey Mapping: Analyze the technical touchpoints of the member lifecycle from lead generation and CRM entry to billing cycles and retention efforts to improve overall system performance.
Required Experience & Skills
- Industry Experience: A minimum of 3 5 years of experience in the fitness, wellness, or hospitality sector. Prior experience in club-level operations for high-volume fitness brands is essential.
- Business Analysis Core Competencies: Proven track record in requirements gathering, Gap Analysis, and leading User Acceptance Testing (UAT) for enterprise-level systems.
- Domain Knowledge: Advanced proficiency with industry-standard platforms (e.g., ABC Fitness, ClubReady, or similar CMS) and integrated CRM ecosystems.
- Financial Logic: Understanding of the technical logic behind fitness-specific billing models, including EFT cycles, membership freezes, and payment reconciliation.
- Professional Communication: Demonstrated ability to communicate complex system architecture to executive stakeholders and operational leads.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91164855
- Position Id: 8871050
- Posted 6 hours ago
Company Info
About PlumGravity
At Plumgravity, we specialize in IT staffing and consulting services, providing tailored solutions to meet our clients business needs and drive success through exceptional talent and expertise.
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