Helpdesk Support

Nashville, TN, US • Posted 9 hours ago • Updated 9 hours ago
Full Time
On-site
$55,000 - $69,000/yr
Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

  • Active Directory
  • Tier 2
  • iPhone
  • Technical Support
  • Computer Hardware
  • Identity Management
  • Help Desk

Summary

Helpdesk Support Location: Nashville, TN
Salary Range: $55k to $69k

Job Summary

The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.

Key Responsibilities

  • Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
  • Assist customers with account setup, password resets, and general troubleshooting.
  • Document and track customer interactions and solutions in the help desk system.
  • Escalate complex issues to tier 2 technicians or other departments as needed.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
  • Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.

Qualifications

  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Basic knowledge of computer hardware, software, and networking.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Previous customer service or technical support experience is a plus.
  • Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
  • Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
  • Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prosum
  • Position Id: SO52545244
  • Posted 9 hours ago
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Tom Farish

Recruiter @ Prosum
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