ServiceNow Engagement Manager - Remote

Remote • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Program Management
  • ServiceNow
  • ITSM
  • ITOM
  • IRM

Summary

Role: ServiceNow Engagement Manager

Locations: 100% Remote

Duration: 12+ Months Contract

Job Description:

  • 7+ years of ServiceNow engagement management or equivalent.
  • Provides client and delivery leadership, program governance, mentoring, and delivery accountability across ServiceNow implementations.
  • Own all aspects of program governance and ServiceNow tailored delivery including value tracking, operating model set up and execution, change control and course correction.
  • Exposure to ServiceNow platform and workflows including HRSD, WSD, Source-to-Pay, Finance & Accounting, IRM, LSD, ITSM, ITOM, App Engine, and future platform capabilities.

Client Responsibilities:

  • Develop trusted relationships with executive sponsors, platform owners, and business leaders.
  • Serve as Capgemini's primary engagement leader across ServiceNow programs and managed services.
  • Facilitate executive steering committees, governance reviews, and strategic planning sessions.
  • Translate business objectives into ServiceNow roadmaps and transformation initiatives.
  • Advise clients on platform adoption, AI strategy, governance, operating models, and value realization.

EM Responsibilities include:

  • Program governance
  • Solution oversight
  • Delivery quality assurance
  • Risk management
  • Business process transformation
  • Platform adoption and change management

Accountable for:

  • Multi-workstream delivery execution
  • On-time and on-budget performance
  • Resource utilization
  • Delivery quality
  • Executive reporting
  • Drive adoption of emerging platform capabilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120856
  • Position Id: 9102604
  • Posted 1 day ago
Contact the job poster
Sameer Sharma

Sameer Sharma

Empower Recruiter @ Empower Professionals
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