Direct Client: Sr. Technical Support Analyst @ Lisle, IL – REMOTE

Sr. Technical Support Analyst

Lisle, IL – REMOTE

One Year contract

Looking for the candidates who can work without any visa sponsorship.


Customer Service is of the highest importance, must be able to travel to Lisle or Woodridge IL for initial training, will be 100% remote after.

+++++For this role... make sure that your candidate has solid diesel experience as well as customer service.+++++

This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by International.

This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.

This position supports International Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
• Tech Services support members support international dealers and body builders provide repair and diagnostic support
• Provide publications feedback to our publication’s teams
• Escalate trending failure modes to Service Engineering
• Future travel to dealer locations is a possibility
Basic Requirements
• Bachelor’s degree
• At least 2 years of field service engineering, automotive service or truck service experience
OR
• At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements
• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis

Desired Skills
• MS Office
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving