ServiceNow Developer

Role: Sr. ServiceNow (SNOW) Developer/Admin

Work Location: Downtown, Houston, Texas

Sr. ServiceNow Developer / Administrator with a strong focus on integrating ServiceNow with AI Agents and Agentic workflows.

Project Team

Platform Enhancements, AI Automation & Agentic Integration

In-Office Requirement

No Remote — No Exceptions.
Candidate must start onsite from Day 1 and provide written confirmation for the same.

Manager Notes

Specifically seeking candidates with experience integrating ServiceNow with AI Agents and Agentic workflows, including:

Now Assist
Command Line (CLI) integrations
MCP Servers
APIs and automation frameworks

The team would like candidates who can evaluate and recommend integration approaches with clear tradeoff analysis across:

Cost
Performance
Maintainability
Key Responsibilities
Platform Development & Administration
Design, develop, configure, and enhance ServiceNow workflows, forms, business rules, UI policies, client scripts, catalog items, and platform customizations.
Lead development and administration across:
ITSM
CMDB
Change Management
Incident Management
Problem Management
Request Management
Service Catalog
Perform unit testing and support SIT/UAT cycles, defect resolution, release validation, and post-deployment stabilization.
Support platform administration including:
ACL management
Update sets
Instance upgrades
User/group administration
Environment management
Integrations & Agentic Flows
Develop and support integrations between ServiceNow and enterprise applications, monitoring platforms, middleware, cloud platforms, APIs, and third-party tools.
Lead agentic integration design by connecting ServiceNow to AI Agent frameworks using:
Now Assist
CLI tooling
MCP Servers
APIs
Evaluate and recommend integration approaches with tradeoff analysis for:
Cost
Performance
Maintainability
Support AIOps and event management initiatives through observability integrations for automated incident correlation and remediation.
AI & Intelligent Automation
Support AI-driven workflow automation initiatives including:
Predictive Intelligence
Virtual Agent
Workflow recommendations
Implement and test agentic workflow patterns that allow AI agents to:
Read from ServiceNow
Write to ServiceNow
Trigger actions within ServiceNow
Assist in establishing governance and guardrails for AI-generated actions within ServiceNow workflows.
Delivery & Collaboration
Participate in Agile/Hybrid delivery activities including:
Sprint planning
Backlog refinement
Estimation
Release coordination
Deployment activities
Conduct code reviews and implement technical improvements for:
Performance
Maintainability
Scalability
Develop and maintain technical documentation including:
SOPs
Configuration guides
Integration specifications
Operational runbooks
Mentor junior developers and support knowledge transfer across the team.