IT ASSET MANAGEMENT SPECIALIST (ENTERPRISE SYSTEMS)

IT Asset Management Specialist with a specialty in hardware and software support and procurement of diverse enterprise grade systems. Partners with teams to pinpoint and secure the right hardware and software support to fulfill the needs of enterprise group servers storage area networks operating systems and applications. Involved in the development and management of budgets pertinent to hardware and software support. Serves as the conduit between Enterprise teams and hardware software vendors and manufacturers facilitating clear and efficient communication to ensure IT operations run seamlessly.


Manage assigned support agreements between NEXCOM and vendors to provide hardware and software support of systems for Enterprise group and IS.

Track hardware and software support purchase orders for upcoming renewals and work with stakeholders to determine support requirement changes based on current environment.

Liaison between NEXCOM Admins, vendors and manufactures to resolve issues related to support SLA's. Includes access to software downloads and security patches, response times, call resolutions and entitlements.

Partner with Admins to determine current and future requirements for both hardware and software support when standard manufacturer support may be unavailable.

Responsible for procurement process of hardware and software for Enterprise computing systems.

Prepare, review and submit purchase requests and other procurement documentation in corporate accounting system to include HW/SW support/license renewals, subscriptions, training, upgrades for systems and spare parts. Coordinate efforts to provide efficient reviews and approvals to ensure timely procurement times.

Coordinate with Budgeting department on issue resolution to resolve issues related to requisitions, payments, and modifications to purchase orders and reimbursements to other departments.

Prepare annual maintenance budget for assigned support renewals. Work with Admins and management to determine correct support requirements, working with vendors to obtain cost estimates, calculating costs associated with store and external department reimbursements and advising management of significant upcoming support expenditures.

Enters and maintains hardware inventory into an auditable corporate IT asset management system; updates changes, retired assets, etc.

Enter and manage requests for DoD certificates for OS, system and web / application servers.

POC for various enterprise level Enterprise procurement and renewal agreements.

Utilize Software Portals and Databases: Utilize software portals, databases, and programs to generate reports, collect information from across the organization, conduct data analysis, consolidate responses, and propose new or modified policies. Implement best practices and provide guidance based on the findings.

Present Information to Senior Leaders: Distill and present relevant information to senior leaders using commonly used IT Asset Management terms and definitions. Provide insights, implications, recommendations, and solutions.

Performs other related duties as assigned.

This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).


A total of six (6) years of experience, consisting of the following:

GENERAL EXPERIENCE

Three years of experience in administrative, technical, or analytical work which demonstrates the ability to perform technical and analytical work involving management
information systems.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
One year of related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree in information technology, Business Administration, or a related field.

SPECIALIZED EXPERIENCE
Minimum of 3 years of progressively responsible experience in:
IT procurement, contract management, or vendor support agreements
Managing hardware/software maintenance renewals, licensing, and subscriptions
Coordinating with vendors and internal stakeholders to resolve SLA and support issues
IT asset management, inventory tracking, and lifecycle management
Budget planning, cost estimation, and financial coordination for IT services
Preparing and processing purchase requests, requisitions, and procurement documentation
Utilizing IT systems, databases, or portals for reporting, analysis, and decision support
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ADDITIONAL REQUIREMENTS
This position is designated IT 2 (Non Critical Sensitive) and requires a favorable Access National Agency Check and Inquiries (ANACI).
Ability to obtain and maintain required system access and DoD related certifications (if applicable to role).
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