Job Title: Project Lead Intermediate (ITSM Specialist)
Location: Boca Raton, FL(On-Site )
Job Type: Contract W2
Required Skillset
IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.
Certifications and Qualifications
Candidate must hold a current ITIL Foundations or advanced active certification. And ServiceNow Certification
Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows. Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.
Education
Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
Experience
A minimum of 10+ years' experience is required.
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