IT Integration Desktop Engineer - "White Glove" L1

Essential Functions: Build, configure, and ship new integration devices. Process returns, update Asset Management records, and arrange for shipping of returns. Communicate with end users and provide technical support. Troubleshoot issues related to software, desktops, laptops, and network connectivity. Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment.

Required Qualifications:
HS Diploma/GED (or Higher)
2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
2 years of experience configuring and troubleshooting desktop hardware (Dell, HP)
2 years of Technology Support experience
Must Demonstrate excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment.

Preferred Qualifications:

Experience providing remote white glove support for setting up new computer systems.
Experience in remote technical assistance and IT support, strong problem-solving and communication skills.
Experience writing technical documentation.
Experience assisting End Users in setting up Logging in to, Program Setup, and accessing Network drives.
Effective written and verbal communication abilities in a business environment.
Retail or customer service experience.
Proficient in Office 365 software.
Basic understanding of SmartSheet.
Provide first level technical support to end users via teams or email.
Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users.
Troubleshoot and resolve hardware and software issues with the ability to escalate if needed.
Ensure timely and effective communication with customers.
Prioritize and manage multiple customers.
Deliver exceptional customer service with a positive attitude.