Amazon Connect Developer
Triwave Solutions Inc
Dice Job Match Score™
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Job Details
Skills
- Mathematics
- Communication
- Computer Science
- Interactive Voice Response
- Java
- Management
- ACD
- Amazon DynamoDB
- Amazon Kinesis
- Amazon Web Services
- Cloud Computing
- Messaging
- Node.js
- Process Flow
- Python
- Routing
- Streaming
Summary
Interview: In-person interview required
- Bachelor's degree in Computer Science, Mathematics, Engineering, or related field
- 7+ years of experience with large-scale enterprise frameworks
- 7+ years of AWS Cloud experience
- 3+ years of hands-on Amazon Connect experience
- 3+ years of experience with Node.js, Python, and/or Java
- 3+ years of experience with call routing and messaging
- Experience with IVR, ACD, and skill-based routing
- Experience with live chat and messaging solutions
- Experience gathering, reviewing, and documenting requirements
- Experience developing process-flow documentation
- Experience with AWS Lambda
- Experience with Amazon Lex and conversational bots/NLP
- Experience with Kinesis Streams and Kinesis Data Firehose
- Experience with AWS Glue and VPC
- Experience with SNS, AppSync, and EventBridge
- Experience with DynamoDB Streams
- Strong communication and interpersonal skills
- Federal government environments
- Enterprise contact-center transformation
- Change management and testing
- High-availability solutions
- Fast-paced enterprise environments
- Experience working independently and within technical teams
- Dice Id: 91125814
- Position Id: 9099957
- Posted 1 day ago
Company Info
Garnering Accolades for Health and Human Services in Maryland
Based in Columbia, Maryland, Triwave is a Certified Small Business as designated by the Federal government, demonstrating its commitment to contributing to the community and promoting the safety, security, and well-being of citizens. Triwave specializes in innovative services and solutions utilizing cloud, analytics, artificial intelligence, and data management that enhance governance while reducing costs for state and local agencies such as the Department of Human Services (DHS) at Maryland and Department of Child Services (DCS) at Indiana. Triwave recently delivered agency-wide modernization programs for the State of Maryland as a Master Contractor that transformed the technology landscape and garnered award and recognition for the team. Triwave has also received the prestigious honor of being named a top IT Consulting Firm for the years 2022 and 2023.
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