CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
Business & Systems Analysis
- Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts to ensure test coverage and alignment with requirements.
- Create Business Requirements Specification (BRS) documentation to clearly define functional and non-functional requirements.
- Facilitate requirement gathering sessions with stakeholders and end users.
- Develop and refine wireframes to support solution design and requirements gathering.
- Create current state process flow documentation and future state process maps.
- Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions.
- Analyze, assess, and recommend improvements to existing business systems and procedures.
- Perform cost-benefit and return-on-investment analyses to support system decisions.
- Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements.
- Support contract renewals and vendor relationship management for enterprise systems.
- Develop and write user documentation, training materials, manuals, and system guides.
Agile / Product Ownership
- Work within an Agile environment, collaborating closely with development and QA teams.
- Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs.
- Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies.
- Collaborate with stakeholders to prioritize work and ensure delivery of business value.
- Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle.
System Maintenance & Enhancements
- Review, test, and implement vendor-delivered system enhancements and upgrades.
- Maintain foundation tables, security, and permission structures.
- Support the creation, validation, execution, and documentation of test scripts and system modifications.
- Ensure proper system integration with related applications.
- Troubleshoot and resolve system issues post-implementation.
Reporting & Data Management
- Extract, manipulate, and analyze system data to support reporting and decision-making.
- Create and maintain custom queries and data sets for analysis.
- Integrate data with reporting tools to automate and improve reporting processes.
- Provide guidance and training to users of reporting and data tools.
Leadership & Collaboration
- Provide expertise and guidance to stakeholders, project teams, and junior analysts.
- Lead and coordinate interdepartmental initiatives and cross-functional projects.
- Prepare and manage project plans, budgets, schedules, and deliverables.
- Collaborate with consultants and vendors; review deliverables and monitor quality.
- Train and support staff on system usage, updates, and enhancements.
Mandatory Skills:
- Bachelor's degree in Business Administration, Finance, MIS, or Economics
- Five (5) years' experience as Business Analyst or Systems Analyst
- Two (2) years' experience performing configurations, modifications, or enhancements within enterprise business applications
- Master's degree in business administration, Finance, MIS, or Economics may substitute for two years' experience
Desirable Skills:
- Experience with large, complex SaaS vendor implementations
- Experience with large transit initiatives
- Experience with large transformation initiatives
- Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization
- IIBA Certification
- Experience creating and maintaining dashboards in Power BI to support reporting and analytics.
- Experience with Miro, Mural, Microsoft Whiteboard, and other collaboration tools.
- Experience working in waterfall, agile, and hybrid delivery environments.
- Strong knowledge of enterprise systems (e.g., HRIS, PeopleSoft Financials, or equivalent).
- Understanding of interdepartmental processes such as budgeting, procurement, HR, and finance.
- Proficiency in business process improvement, workflow optimization, and change management.
- Experience working in Agile environments and supporting Product Owner responsibilities.
- Advanced analytical skills, including process mapping, data analysis, and metrics reporting.
- Strong technical skills, including proficiency in MS Excel (pivot tables, charts), Word, PowerPoint, Access, and database management.
- Experience with SQL queries or similar reporting tools preferred.
- Ability to develop and deliver clear documentation, training, and presentations.
- Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels.
- Strong problem-solving, negotiation, and decision-making abilities in complex, ambiguous situations.
- Ability to foster teamwork and promote an inclusive, respectful workplace culture.
- Local to the Twin Cities area
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