Desktop Support

Role: Desktop Support

Location: San Francisco, CA (hybrid)

Duration: 6 Months Contract

Pay rate: $30/hr. to $34/hr. on W2.

Responsibilities:
Provide IT Support to employees via in-office and remote support through our ticketing system.
Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
Assist with onboarding new hires, including hardware deployment, equipment setup, and administering SaaS app portfolio through our SSO tool.
Coordinating with our IT Logistics team to maintain in-office inventory accuracy.
Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
Troubleshoot and Support macOS, ChromeOS, and Windows
Become familiar with all aspects of our IT environment to help support, maintain, and scale it
Assist in keeping our knowledge base and documentation up to date.
Qualifications: You have 2-3 years of experience with helpdesk support and customer service
You have a strong understanding of macOS, Windows, and ChromeOS operating systems
You have a good understanding of AV systems (including Zoom and Hangouts)
You have a friendly personality and love to teach others
You are great at communicating with all types of people and personalities

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.