Azure Operations Engineer

Irvine, CA
Rate : $60W2
Description:

We are seeking a high-performance Senior Azure Operations Engineer to lead a dedicated
hybrid support pod for our strategic engagement. This role is the "anchor" of
a specialized two-person unit, responsible for ensuring the stability, performance, and
continuous improvement of critical Azure cloud workloads.

As the onshore lead, you will bridge the gap between client leadership and offshore execution,
shifting the model from "ticket-centric" to "outcome-centric" support. You will be expected to
view every challenge through an engineering lens automating manual efforts and identifying
optimization opportunities before they become incidents.

Key Responsibilities
Operations & Incident Management: Act as the primary escalation point for Azure workload
incidents. Perform root cause analysis (RCA) and ensure service restoration within defined
SLAs.
Hybrid Pod Leadership: Coordinate daily with your offshore counterpart to ensure 24/7
coverage, seamless handoffs, and consistent delivery quality.
Automation & Continuous Improvement: Proactively identify manual tasks within the existing
SOPs and develop automation (using PowerShell, Terraform, or Azure DevOps) to eliminate
toil.
Performance Monitoring: Utilize Azure Monitor, Log Analytics, and Application Insights to track
workload health and proactively address capacity or performance bottlenecks.
Client Integration: Seamlessly integrate into Capital Group s existing platform operations
framework, participating in stand-ups and providing transparent reporting on pod performance.
Process Excellence: Execute and refine Standard Operating Procedures (SOPs) while
maintaining a focus on "Engineering Excellence" ensuring reusable code and high-quality
documentation.
Required Technical Expertise
Azure Administration: Deep experience managing Azure IaaS/PaaS environments (App
Services, Azure SQL, AKS, Azure Networking).

Infrastructure as Code (IaC): Proficiency in Terraform or Bicep to manage and scale cloud
environments.
Scripting & Automation: Strong PowerShell or Python skills to automate routine service requests
and cloud maintenance.
Observability: Expert-level knowledge of Azure Monitor, Kusto Query Language (KQL), and
Dashboards.
Identity & Security: Solid understanding of Azure Active Directory (Entra ID), RBAC, and Azure
Key Vault.
Professional Qualities (The "Engineering Excellence & quot; Traits)
Ownership: You don t just close tickets; you own the outcome and the client's success.
Collaborative Leadership: Ability to mentor an offshore engineer and foster a "one-team"
mentality across time zones.
Problem-Solving: A "not-giving-up" attitude when faced with complex system bottlenecks or
architectural challenges.
Communication: Ability to give clear technical demos to clients and articulate the value of
proposed improvements.
Preferred Qualifications
Azure Solutions Architect or Azure Administrator Associate certification.
Experience working within a Global Delivery Model (Onshore/Offshore).
Experience in a highly regulated environment (Financial Services/Capital Markets).