Engagement Manager

Job Role: Digital Engineering & Client Engagement Manager – eCommerce & Mobile |

Location: Seattle, WA (Hybrid 3 days a week)

Job Type: Contract

As you screen candidates, please ensure that profiles shared clearly demonstrate prior experience and measurable outcomes across the following key KRAs:

1. People Management – Leading delivery teams, managing performance, and driving team effectiveness.
2. Profitability Management – Ownership or influence over engagement margins, cost management, and delivery efficiency.
3. Revenue Growth – Driving account expansion, client relationship growth, or contributing to revenue increase within client engagements.

At its core, this role is centered on delivery ownership—overseeing and strengthening existing delivery, driving operational excellence, and improving business outcomes. The role also carries responsibility for account management and growth, identifying opportunities to expand the engagement while building trusted client relationships. The ideal candidate will bring strong pre-sales and solutioning experience, contributing to proposals, estimations, and client presentations, and will be able to translate delivery success into long-term account value through effective client engagement and solution leadership.

Key Skills & Experience:

• Strong eCommerce / retail background
• Proven experience managing iOS mobile application projects end-to-end — from development to release
• Solid technical / development foundation to engage effectively with engineering and product teams
• Expertise in project and program delivery, client engagement, and account growth
• Hands-on experience with stakeholder management, cross-functional team leadership, and delivery governance
• Experience driving productivity improvements and operational excellence in multi-vendor setups
• Excellent communication and problem-solving skills
• Exposure to cloud, digital modernization, or platform transformation initiatives
• Familiarity with Agile delivery and DevOps environments
• Experience in pre-sales and solutioning to support business growth initiatives