Executive IT Support Specialist

Responsibilities:

Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.

Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops and mobile devices.

Be able to work effectively independently as well as collaboratively with a local or remote team

Provide exceptional customer service while being able to manage day-to-day IT operations and critical situations.

Understand and communicate the urgency of all issues as appropriate.

Ability to provide remote support for a hybrid environment.

Document issues/problems and solutions for both IT team members and end users.

Work closely with other IT departments or vendors to escalate and resolve issues.

Be available as on-call support as needed.

Basic Qualifications

10 years relevant technical and functional experience in a hybrid Windows based environment

10 years of experience supporting Windows workstations and laptops

10 years of experience providing technical support and demonstrated career growth

5 years of experience in customer facing positions and regular exposure to executive level employees

Bachelor s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree

Preferred Qualifications

Financial Industry experience is preferred

Strong diagnostic and troubleshooting skills to restore immediate use of systems.

Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams.

Experience with financial applications i.e., Bloomberg, Factset, Eze, Charles River, a plus.

Strong familiarity with desktop security products.

Strong understanding of Active Directory Administration.

Strong understanding of virtual desktops using vSphere, Horizon Client.

Support of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads.

Microsoft Configuration Manager, Microsoft Endpoint Management.

Experience with MDM systems such as Microsoft Intune.

Experience with MFA such as RSA and MS Authenticator.

Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, email, SSO, mobile devices, and identity and access).

Strong documentation and communication skills.

Experience and proficiency with infrastructure and cloud

System administrator level of knowledge of common IT systems (Networking, servers, etc.)

Experience leading IT projects with multiple departments both in IT and outside of IT