Logistics Control Tower Team Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Position Overview

The Logistics Control Tower Manager will lead a high-performing team responsible for managing global freight operations supporting data center infrastructure. Based on Client site in Marina One Singapore, this role requires a technically adept leader with at least 8 years of people management experience, deep expertise in logistics technology platforms, and a proven ability to build and maintain excellent client relationships. The successful candidate will drive operational excellence through data-driven decision-making, process automation, and advanced analytics, while serving as the primary point of contact for both internal and external stakeholders.

Key Responsibilities

Team Leadership & Management
Lead, mentor, and develop the Control Tower team, fostering a culture of technical excellence, innovation, and continuous improvement.
Set clear objectives, monitor team performance using digital dashboards and analytics, and provide regular feedback and coaching.
Manage resource allocation and ensure adequate coverage for global freight operations, leveraging workforce management tools.

Freight Operations & Coordination
Oversee end-to-end global freight movements for data center projects and real-time tracking solutions.
Monitor shipment status through integrated platforms, proactively resolve issues using data-driven root cause analysis, and escalate risks as needed.
Collaborate with carriers, vendors, and internal teams to optimize logistics processes through automation and digital workflows.

Client Relationship Management
Serve as the primary point of contact for clients, building strong relationships and understanding their technical and business requirements.
Communicate proactively with clients using digital reporting tools regarding shipment status, exceptions, and solutions.
Address client concerns promptly and professionally, ensuring high levels of satisfaction and technical transparency.

KPI Management & Analytics
Define, track, and manage key performance indicators (KPIs) for the Control Tower team and logistics operations using business intelligence (BI) tools.
Analyze KPI data to identify trend, drive improvement, and report results to senior management and client in business meetings
Ensure the team meets or exceeds established performance targets, leveraging predictive analytics and machine learning where applicable.

Strategic Planning & Process Improvement
Identify opportunities to enhance logistics efficiency, reduce costs, and improve service quality through process automation and digital transformation.
Implement best practices and drive process standardization across global operations using Lean, Six Sigma, or similar methodologies.
Analyze logistics data to inform decision-making and support continuous improvement initiatives.

Compliance & Risk Management
Ensure all freight operations comply with relevant international regulations, company policies, and data center security requirements.
Manage risk by developing contingency plans, maintaining robust digital documentation, and conducting regular sox compliance checks

Required Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
Minimum 8 years of experience managing teams in a logistics or freight control tower environment, with hands-on experience in logistics technology platforms.
Demonstrated success in building and maintaining client relationships, preferably in a global and technical context.
Strong understanding of international freight operations, customs, compliance, and data center logistics.
Proficiency in transportation management systems (TMS), warehouse management systems (WMS), and business intelligence (BI) tools.
Excellent leadership and communication skills, technical problem-solving, and organizational skills.
Effective communication and stakeholders management skills
Ability to work effectively in a fast-paced, dynamic, and technology-driven environment.

Preferred Skills
Experience with process automation, digital transformation, and data analytics in logistics.
Project management experience, preferably with technical projects.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.