Product Manager, Loyalty & Retention

Randstad is seeking a high-caliber Product Manager, Loyalty & Retention to join a premier client in the transportation and travel sector based in Washington, D.C. This is a critical execution-focused role designed to serve as the bridge between the Loyalty Strategy team and technical engineering squads, primarily focusing on "building the engine" that powers member engagement. Operating within a Senior PM Project Manager labor category, you will be responsible for taking a fully defined loyalty strategy including rewards, tiers, and personalization mechanics and translating it into technical requirements and user stories. This is an ideal opportunity for a systems-oriented product professional who excels in back-end logic and high-velocity delivery within a large-scale, enterprise environment.

Key Responsibilities

• Technical Translation: Convert defined loyalty strategies (earn/burn mechanics, tier structures, and incentives) into clear, actionable technical requirements and user stories for engineering teams.
• Engine Optimization: Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity.
• Delivery & Execution: Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule.
• Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.
• Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.

Qualifications

• Loyalty Expertise: Extensive experience managing loyalty programs, rewards ecosystems, or retention-focused digital products, preferably including a major program redesign for a large corporation.
• Systems Thinking: Strong background in "back-end" product management with a deep understanding of APIs, data logic, and how technical systems drive customer behavior.
• Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.
• Stakeholder Mastery: Proven ability to manage expectations across Marketing, Finance, and Engineering teams to drive shared outcomes.
• Location & Availability: Ability to work on-site in Washington, D.C. (minimum 3 days per week preferred) with the flexibility to start by June 8, 2026.
• Industry Background: While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or FinTech is highly valued.