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IT Support Specialist | Desktop Support | System Admin

Alameda, CA, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Stanley David and Associates

Fitment

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Job Details

Skills

IT support
Desktop
window
Active Directory
Group Policy
DNS
DHCP
RDP
printing

Summary

Job Description

Must Have Technical/Functional Skills:

Provide IT support services to employees with information technology issues and requests involving Windows, Mac or Mobile devices; local and SaaS applications; network and enterprise IT services. Major responsibilities include coordinating with internal stakeholders to troubleshoot and resolve IT end user service issues, managing and maintaining incident information, and identifying incident and problem trends, participating in change management and project tasks under supervision. This person will work closely with other IT teams to ensure the highest levels of operational excellence and employee satisfaction.

Specific Duties and Responsibilities

• Provide solutions to technical issues for in-scope IT Services

• Maintain the IT ticketing system ensuring that open tickets are resolved or escalated within defined SLAs

• Coordinate and respond to incoming IT Service Requests across multiple real-time intake channels (service portal, e-mail, chat, phone, walk-in)

• Coordinate new PC builds/break fixes/deployments for both production lines and end users.

• Effectively triage incoming requests, including identification of appropriate routing for a service request

• Maintain inventory of laptops, desktops and other personal computer devices; recommend purchases based on anticipated needs

• Manage user and computer accounts for the domain and IT services

• Comply with quality system regulations, standards and procedure

• Coordinate day to day operations for any external service providers managed by IT

• Actively participate as a Global IT member and participate on Global Projects when needed

Roles & Responsibilities:

• Bachelor’s degree with 5+ years of IT support experience, or an equivalent combination of education and experience.

• Good oral and written English communication skills

• Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups

• High level of proficiency in standard office software tools (Microsoft Office and Mac) , AV applications, VPN, and Wi-Fi

• Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC''s

• Experience in using ServiceNow ITSM for Incidents and Request Management

• Focused on problem solving using effective troubleshooting and problem-solving skills

Additional qualifications:

• Microsoft and ITIL Foundations Certifications are a plus

• Experience in a manufacturing environment very helpful.

• Strong interpersona l communication skills, a high degree of accuracy and attention to detail

• Ability to prioritize assignments while working on various projects simultaneously

• Resilient in the face of continual change, able to handle high demands and unfamiliar situations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097129
Position Id: 8988568
Posted 4 hours ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services

Go to company profile

Contact the job poster

Louisa Alcott

Recruiter @ Stanley David and Associates

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