Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join our team in Santa Monica, California. This contract position is ideal for an individual who excels at providing technical assistance and solving IT-related issues efficiently. The role requires a proactive approach to troubleshooting and a strong understanding of both Windows and Apple systems.

Responsibilities:
Provide timely technical support for users experiencing hardware, software, or network issues.
Resolve service desk tickets while ensuring customer satisfaction and adherence to service standards.
Manage and maintain user accounts within Active Directory.
Troubleshoot and resolve issues related to Microsoft Windows 10 and Apple Macintosh systems.
Assist with software installations, updates, and system configurations.
Collaborate with team members to identify and implement solutions for recurring technical problems.
Monitor system performance and report any potential concerns to the appropriate teams.
Educate users on basic troubleshooting techniques and best practices.
Document and maintain accurate records of issues, resolutions, and updates.
Respond promptly to urgent technical requests and prioritize tasks effectively.

Requirements

Proficiency in Active Directory management and maintenance.
Strong experience with Microsoft Windows 10 and Apple Macintosh systems.
Solid understanding of basic troubleshooting techniques for hardware and software.
Familiarity with service desk ticketing systems and workflows.
Ability to communicate technical information clearly to non-technical users.
Excellent problem-solving skills and attention to detail.
Capability to work independently and as part of a team in a fast-paced environment.
Prior experience in a help desk or desktop support role is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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