Technical Business Analyst / Full-Time / Hybrid / Middletown, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 04/02/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Pennsylvania Turnpike Commission (PTC)
Position Title: PTC - Technical Business Analyst Exception (798835)
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: This position is primarily remote off-site; however, this position will require reporting to the Commission s headquarters in Middletown, PA during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare).
Note: In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start.
The Pennsylvania Turnpike Commission (PTC) is looking for a Technical Business Analyst with Microsoft CE CRM experience; SAP S4 HANA experience in modules BRIM, FICA, Convergent Mediation, and Analytics Cloud; and Data Migration experience with Data Export, Transformation, and Loading (ETL). The selected candidate will perform a variety of duties, including;
- Perform Business Analyst duties for the planning and requirement gathering phases of this project.
- Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS focusing mainly on the financial posting, payments, refunds, and financial reconciliations processes.
- Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.
- Anticipate the direction of PTC business areas and recommend new processes or opportunities that will support the UBOS objectives.
- Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.
- Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.
- Exhibit experience visually modeling the information obtained during elicitation meetings.
- Conduct feasibility studies and analyze existing systems to identify areas for improvement.
- Identify and define KPIs including business rules, ownership, data sources and optimal visualization.
- Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Work closely with development teams to ensure the successful implementation of solutions.
- Complete projects consistent with PTC and PMO guidelines.
- Develop and execute test Scenarios, Scripts, and plans to ensure solutions meet business requirements.
- Support training and support to end-users and stakeholders.
- Create and maintain comprehensive project documentation.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the PTC.
Technical Areas Within Scope Of This Position;
- Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
- Transaction Processing - All aspects related to PTC customers traveling on PTC roadways, PTC customers traveling on other agency roadways, and other agency customer traveling on PTC roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.
- Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.
- Collections & Toll Enforcement - All aspects related to customers not properly addressing billing and invoicing responsibilities.
- Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
- Payments - All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
- Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service. Microsoft CE CRM experience is preferred, but experience with any modern CRM will be considered.
- SAP S4 HANA - The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.
- Data Migration - Data Export, Transformation, and Loading (ETL) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events. Data migration experience is required for some of the Technical Business Analyst positions.
The Skills and Experience:
- 3+ Years: Experience as a Business Analyst or Technical Analyst in a technology-driven environment
- Experience as a Business Analyst on projects of various size/subject matter within the government/public sector, ideally in at least 3, or more, of the Technical Areas listed in the description
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies
- Proficiency in business analysis tools and techniques
- Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma)
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing
- Bachelor s Degree in Computer Science, Information Technology, Business Administration, or related field
- Familiarity with project management tools (MS Project)
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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