Business Systems Administrator

Your day-to-day will include:

·      Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass, offering creative and insightful solutions.

·      Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation.

·      Assisting in system maintenance and upgrades. Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes. Assisting in documenting and communicating changes to staff.

·      Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables.

·      Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues. Managing deadlines and work to meet end-user expectations.

·      Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans. Helping business understand acceptance testing methodology and effectiveness. 

·      Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed.

Qualifications:

·      Associate Degree in Information Systems, Technology or Related Experience

·      1+ years’ experience in Business Administration is required (in a financial institution preferred)

·      2+ yrs experience in Business Administration in lieu of education

·      Experience supporting Encompass Mortgage Software or similar mortgage loan origination system  

·      Basic technical knowledge; experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired.

·      Troubleshooting skills and high problem-solving abilities

·      Strong written and verbal skills to communicate with cross-functional colleagues and vendors

·      Availability to work 40+ hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm

Interview Process:

·      Initial HR phone interview - this is not just a screening, this is an interview about the role

·      60-minute video interview with the Hiring Manager

·      Onsite panel interview with the Manager and Business Partners from the Mortgage team.