TECHNEPTUNE CONSULTING INC
TECHNEPTUNE CONSULTING INC

Oracle Service Cloud (Functional) Consultant

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
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Fitment

Dice Job Match Score™

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Job Details

Skills

  • Oracle Service Cloud
  • Oracle B2C Service
  • Oracle RightNow
  • RightNow CRM
  • Functional
  • Functional Consultant
  • Functional Lead
  • Solution Consultant
  • Case Management
  • workflows
  • business rules
  • knowledge management
  • Oracle Field Service
  • OFS
  • integration
  • requirements gathering
  • fit gap
  • user acceptance testing

Summary

Job Role : Oracle Service Cloud (Functional) Consultant

Location : Remote

Role Type: Contract

 

Client: BirlaSoft

 

Certification: Oracle B2C Service (Service Cloud) Implementation Professional (Preferred)

 

Job role key responsibilities ::

 

  • Lead Oracle Service Cloud functional design and configuration.
  • Gather and analyze customer service and contact center requirements.
  • Configure case management, workflows, business rules, and knowledge management.
  • Conduct workshops, fit-gap assessments, and solution demonstrations.
  • Develop functional specifications and business process documentation.
  • Support Service Cloud integrations with OFS and enterprise applications.
  • Lead functional testing and user acceptance activities.
  • Facilitate training and change management sessions.
  • Collaborate closely with business and technical teams.
  • Ensure alignment with JDI customer service transformation goals.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91173198
  • Position Id: 9077173
  • Posted 3 hours ago

Company Info

About TECHNEPTUNE CONSULTING INC

TechNeptune Consulting is a reputed company with 60 years of expertise in cumulative services in staffing, recruiting, and sales. With dedicated team management and visionary leadership, we have served local and international companies, including regulatory bodies, professional associations, and small & medium-sized enterprises. Our expertise in staffing services positions TechNeptune as a valuable partner for businesses looking to streamline their workforce, sales processes, and recruiting services globally efficiently.

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RK

Raushan Kumar

Recruiter @ TECHNEPTUNE CONSULTING INC
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