Desktop Support Engineer

Marshalltown, IA, US • Posted 28 days ago • Updated 28 days ago

Contract Independent

Contract W2

On-site

$40,000 - $60,000/yr

Teceze Ltd

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Audiovisual
AV
Computer Hardware
Group Policy
ITIL
IT Infrastructure
LAN
Identity Management
Printer Management
Printers
Videoconferencing
OS X

Summary

IT Support Engineer with hands-on experience in Microsoft 365, Azure Active Directory, ServiceNow, and enterprise endpoint support. Adept at resolving complex technical issues, supporting VIP users, and maintaining critical IT infrastructure including AV systems, printers, and industrial scanners. Responsibilities : Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint. Manage Azure Active Directory tasks such as user lifecycle, MFA, Conditional Access, and group policies. Handle daily ServiceNow incident, request, and change management activities following ITIL standards. Troubleshoot complex system issues across Windows, macOS, and network-connected devices. Provide basic networking support (IP configuration, Wi-Fi, LAN, VPN connectivity, DNS/DHCP issues). Perform printer management, including installation, driver updates, print queue troubleshooting, and maintenance. Support industrial scanners used in manufacturing/warehouse environments. Deliver VIP support with white-glove service and rapid incident resolution. Maintain and troubleshoot AV/meeting room solutions (Teams Rooms, Zoom Rooms, projectors, displays, microphones, cameras). Create and maintain documentation, SOPs, and knowledge base articles. Required Skills : Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive) Azure Active Directory (user management, MFA, Conditional Access, group policies) ServiceNow (incident, request, and change management) Basic Networking Knowledge (TCP/IP, DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting) Advanced Troubleshooting Skills across hardware, software, and system-level issues Printer Management (installation, drivers, print queues, enterprise printers) Industrial Scanner Support (configuration, maintenance, connectivity) AV/Video Conferencing Support (Teams Rooms, Zoom Rooms, projectors, cameras, microphones) Windows & macOS Support (OS setup, updates, imaging, endpoint maintenance)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91124934
Position Id: 8853788
Posted 28 days ago

Company Info

About Teceze Ltd

TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT.

Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.

Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience.
We are committed to building long-term relationships with our clients. We are partners for a better future.

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