Training Manager

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI's Applications Division is seeking a Training Manager who will be responsible for independently designing and delivering training for Citywide applications and platforms, while also supporting the Division's Business Operations unit. The ideal candidate is a self-directed instructional design professional who can work closely with subject-matter experts to develop effective training, while also learning and supporting City administrative processes in a fast-paced, highly regulated environment.

Responsibilities will include:
- Design, develop, and deliver training programs for Citywide applications and platforms built and supported by the Applications Division.
- Lead training efforts for the City's content management systems (CMS), including TeamSite and the transition to Adobe, for both technical and non-technical users.
- Develop and maintain high-quality training materials, including instructor-led sessions, virtual training, e-learning content, job aids, and reference documentation.
- Own and manage the Applications Division's internal wiki, ensuring documentation is accurate, current, well-organized, and aligned with development and support practices.
- Work independently with product owners, developers, and other SMEs to translate complex technical systems into clear, accessible training.
- Evaluate training effectiveness and continuously improve content based on feedback, usage data, and evolving system functionality.
- Support the Applications Division's Business Operations unit, including HR coordination, onboarding/offboarding, procurement tracking, and vendor management activities.
- Assist with operational processes such as contract management, purchase requests, and coordination with central agency partners.
- Serve as backup to the Business Operations Manager, ensuring continuity of operations and adherence to City policies and procedures.
- Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at:

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs/jobs/search and search for Job ID #770648

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

TELECOMMUNICATIONS MANAGER (NO - 8298A

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The successful candidate should possess the following: - Foundational, hands-on experience in instructional design, including needs assessment, curriculum development, and adult learning principles. - Demonstrated ability to operate independently and manage end-to-end training initiatives with minimal oversight. - Experience delivering training for enterprise or custom software applications, platforms, or digital services. - Familiarity with content management systems (CMS), learning platforms, or web-based publishing tools experience with TeamSite, Adobe CMS, or similar systems is a plus. - Strong technical writing and documentation skills, with experience maintaining wikis or knowledge bases. - Ability to quickly learn and navigate HR, procurement, and vendor management processes in a public-sector environment. - Strong organizational and project management skills, with attention to detail and follow-through. - Excellent communication and interpersonal skills, with the ability to collaborate across technical, operational, and administrative teams. - Experience working in government or large, complex organizations is preferred.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.