Job Description As a Lead Digital Experience Architect within our Personal Risk Services (PRS) division, you will lead architecture strategy, roadmap development, and solution design oversight across the PRS digital experience portfolio. You will shape a cohesive experience architecture that aligns with enterprise strategy, approved technology patterns, and modernization goals while ensuring solutions are secure, resilient, scalable, and fit for a regulated environment. You will partner closely with business, product, design, data, engineering, security, marketing, and architecture teams to deliver reusable, business aligned digital solutions that improve customer experience, satisfaction, and adoption. You will also provide both strategic leadership and hands on architecture engagement, including governance, design oversight, modernization planning, technology risk management, and support for Agile and DevOps delivery models. You bring strong architectural discipline and experience designing high quality consumer digital experiences in industries such as insurance, retail, hospitality, restaurant, or CPG, along with a clear understanding of how AI enabled channels, conversational experiences, personalization, and automation are reshaping journeys, channels, data, and integration patterns.
In this role, you will:
- Lead architecture strategy and solution design for the PRS digital experience portfolio, ensuring decisions are grounded in customer journeys, business value, and measurable experience outcomes
- Own digital architecture roadmaps and align them to enterprise standards, business priorities, modernization goals, and regulatory, privacy, resiliency, and control requirements
- Provide architectural oversight across digital initiatives to improve consistency, reuse, operational efficiency, performance, usability, and customer satisfaction
- Partner with business, product, marketing, design, data, security, and engineering leaders to define target state solutions and guide delivery from concept through implementation
- Establish and enforce architecture governance, design patterns, and technology standards across the portfolio while balancing speed, innovation, risk management, and compliance
- Lead high priority architecture initiatives in modernization, SaaS adoption, emerging digital capabilities, reusable experience services, and scalable digital platform components
- Define how AI enabled capabilities and customer facing AI channels should influence architecture, including conversational interfaces, orchestration patterns, integration approaches, governance guardrails, and reusable AI services, while bringing best practices from consumer facing industries such as retail, hospitality, restaurant, and CPG to elevate personalization, usability, speed, and digital experience quality
Qualifications
- At least 15 years of relevant architectural and engineering experience leading solution architecture for complex digital platforms in a large enterprise environment
- Bachelor's and/or Master's degree in Computer Science or a related technical discipline
- Strong background in modernization strategy, application architecture, integration patterns, APIs, microservices, cloud, and reusable platform design
- Demonstrated experience designing or evolving consumer grade digital experiences such as web, mobile, and MarTech with high expectations for usability, performance, personalization, and scale
- Experience operating in regulated environments with a strong understanding of governance, security, privacy, resiliency, compliance, and auditability requirements
- Hands on architectural expertise working effectively with engineering teams on detailed solution design and implementation guidance, while influencing cross functional teams and balancing customer experience, technical quality, speed, and risk
- Strong understanding of how AI enabled technologies, conversational experiences, automation, and personalization influence digital solution architecture, data flows, integration patterns, and service design, with insurance or other complex regulated industry experience valued
The pay range for the role is $185,000 to $215,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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