Technical Support Analyst

Required Qualifications

• Several years of experience providing technical support in a corporate or professional environment.
• Experience delivering in-person end-user support and resolving a broad range of technical issues.
• Strong troubleshooting and analytical skills.
• Experience deploying and supporting end-user computing devices.
• Familiarity with ticketing systems and remote support tools.
• Excellent verbal and written communication skills.
• Demonstrated ability to prioritize workload, manage multiple requests, and work independently.
• Strong commitment to customer service and user satisfaction.

Preferred Qualifications

Experience with enterprise technologies in areas such as:

• Productivity and collaboration platforms
• Identity and access administration
• Endpoint management solutions
• Virtualization technologies
• Networking concepts and infrastructure
• Security and endpoint protection tools
• Enterprise hardware environments
• Monitoring and management platforms
• Backup and recovery solutions
• Unified communications technologies

Relevant industry certifications are a plus.

Additional Information

• This position requires working onsite at the Houston-area office.
• Occasional flexibility may be needed to support maintenance activities or urgent technical situations outside standard business hours.
• Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.