Customer Service Technician

Tallahassee, FL, US • Posted 5 days ago • Updated 5 days ago

Contract Independent

Contract W2

Contract Corp To Corp

Occasional Travel Required

On-site

$20 - $21/hr

ArnAmy, Inc.

Fitment

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Job Details

Skills

experience in computer systems or support
working knowledge of basic hardware and software products
problem solving/troubleshooting
application and reporting environment
SQL
Visual Studio and SQL Server
Tier I support

Summary

Job Purpose:

The Customer Support Technician will provide Tier I software support for systems used by the Office of Work Program and Budget (OWPB), working primarily within the Work Program & Budget Systems Support unit. This unit is responsible for technical and programming assistance, generating automated reports, and coordinating with the Office of Information Systems for system enhancements and maintenance. The position will assist in maintaining and modernizing legacy mainframe systems, converting mainframe reports into modern software solutions, and troubleshooting both mainframe and contemporary financial management systems under the guidance of senior technical staff.

Responsibilities include diagnosing and resolving basic software issues, escalating complex problems to senior technical staff, and maintaining accurate support data in tracking systems. The position will assist in debugging and troubleshooting mainframe environments, support data integration and report conversion tasks, and collaborate with development teams to align with technical direction and standard practices. Participation in quality improvement activities and learning best practices for system modernization are also essential elements of the role.

This entry-level position operates at a Tier I support level for low-to-medium complexity software issues, functioning under general supervision. It offers opportunities for learning and professional growth, particularly in the realms of mainframe and modern software systems used within OWPB.

About the Candidate:

Qualifications

Education - Associate s or Bachelor s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Required Experience

This position requires the following experience and/or knowledge:

0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

Job Specific Knowledge, Skills and Abilities

1. Basic knowledge of an application and reporting environment.

2. Familiarity with terminology and concepts of relational databases and basic SQL queries.

3. Skilled in use of modern development tools and platforms such as Visual Studio and SQL Server Management Studio.

4. Awareness of legacy reporting tools like FOCWebFOCUS and willingness to learn legacy programming concepts.

5. Understanding of data integration concepts and ability to assist with routine data conversion tasks.

6. Ability to learn processes related to financial management systems and modernization initiatives.

7. Strong verbal and written communication skills, with the ability to interact effectively with team members and internal customers.

8. Ability to document issues, resolutions, and workflows clearly and accurately.

9. Basic problem-solving and troubleshooting skills for software applications.

10. Ability to follow established procedures and checklists for Tier I support tasks.

11. Willingness to learn best practices for system testing, including preparing simple test scenarios and validating results.

12. Ability to work with multiple platforms, including legacy mainframe and modern applications, under supervision.

13. Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team.

14. Professionalism in dealing with all levels of staff and maintaining a customer-focused approach.

15. Ability to learn and apply departmental standards for information systems documentation.

Primary Job Duties and Tasks

1. Provide software support for applications used by the Office of Work Program and Budget (OWPB), following documented procedures and checklists.

2. Diagnose and resolve basic software issues; escalate complex problems to senior technical staff as needed.

3. Enter and maintain accurate support data in the tracking system.

4. Assist in debugging and troubleshooting mainframe operating systems under supervision.

5. Support efforts to convert legacy mainframe reports into modern software products.

6. Learn and apply standard practices for system modernization and data integration.

7. Collaborate with development teams to understand technical direction and assist with routine tasks.

8. Participate in quality improvement activities and document findings for review.

9.Assist in testing system changes and enhancements, including preparing basic test scenarios and validating results.

10. Help maintain and update automated reports used by OWPB and District offices.

11. Provide basic analysis of software issues impacting financial management systems and recommend escalation when necessary.

12. Support routine monitoring of system performance and report anomalies to senior staff.

13. Assist in documenting workflows and system processes for future reference and training.

14. Learn and use a variety of platforms, including legacy mainframe and modern applications, to support OWPB operations.

15. Communicate effectively with internal users to gather information about issues and provide status updates.

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 &2016) excellent and talented team.

ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.

PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10376147
Position Id: A202602011
Posted 5 days ago

Company Info

About ArnAmy, Inc.

ArnAmy, Inc. is an Information Technology consulting and Software Development firm headquartered in Tallahassee, FL. We are IT professionals, driven by passion rather than revenue goals. We are the result of a sincere desire to provide exceptional service in the Information Technology (IT) industry. At ArnAmy, we understand that your business dictates your technology needs, not vice versa. With our proven track record, we have demonstrated our ability to create customer centric IT solutions. We are your go-to vendor partner for expert IT consultation.

We are a full service IT company. Our formidable reputation is built on the caliber of our highly qualified people who thrive on meeting challenges. Our service offerings cover the whole gamut of modern IT services:

-Application Lifecycle Management (ALM)

-Application Performance Engineering

-Strategic IT Consulting

Mission Statement:

At ArnAmy, Inc. we are on a mission to provide Efficient, Effective, and Economic solutions while creating a Win-Win-Win situation for our Customers, Consultants, and Company

The relentless pursuit of excellence in all that we do, leaves no room for mediocrity in ArnAmy.

Vision Statement:

To be viewed as a respected IT consulting and software engineering firm, providing high quality design and development services to our clients with honesty, integrity, and passion.

Core Values
Team ArnAmy is passionate about delivering dependable, scalable, and maintainable solutions to enhance our customer's business growth and development. We are guided by these principles in carrying out our duties:

Honesty
Honesty is indeed the best principle! You will experience complete transparency in all our dealings.

Integrity
We serve as trusted collaborators to guide you with customized solutions, pointing you always in the right direction.

Passion
We are completely committed and passionate about our clients. Our ability to create a long term meaningful relationship with our clients is testimony to this fact.

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