Client: Texas Department of Transportation
Working Title: Copilot Administrator
Pay Rate: $60 on W2 - no benefits OR 65/hr C2C/1099
Expected Duration: 12 months / 2080 hours (11/2/26 – 11/2/27)
The role is based in Austin and requires onsite presence 4–5 days per week at the TxDOT offices at 6230 E Stassney Ln,
Austin, TX 78744, during normal work hours of 8:00 AM–5:00 PM. Candidates must reside in the Austin area and be
authorized to work in the U.S.
Minimum Candidate Characteristics:
- 5+ years supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.
- At least 2 years of hands-on Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise-integration experience.
- Strong knowledge of Microsoft 365 Copilot, SharePoint Online, Teams, Microsoft Graph, Entra ID, Power Platform, Copilot Studio, Copilot Chat/Cowork, ITIL service practices, and identity/permissions/integration troubleshooting.
Exceptional Candidate Characteristics:
- Microsoft 365 Enterprise Administration and Power Platform administration experience.
- Copilot Studio / AI Agent and Microsoft Graph integration experience.
- ITIL, Microsoft Copilot/AI certifications, and/or Azure Foundry experience.
Role Overview
TxDOT has issued a request for a Copilot Administrator to administer and support Microsoft 365 Copilot and related enterprise AI services. The work centers on Copilot platform administration, Level 3 troubleshooting, Microsoft Graph, SharePoint, Teams, Entra ID, Power Platform, Copilot Studio, AI governance, integrations, and service-health monitoring. Ideal candidates will have deep enterprise Microsoft 365 administration experience plus recent hands-on exposure to Copilot, cloud automation, Power Platform, AI services, or enterprise integrations.
Responsibilities include (but are not limited to):
- Administer Microsoft 365 Copilot, including licensing, configuration, service health, feature enablement, releases, credit allocation, and operational documentation.
- Serve as the senior escalation point for Copilot issues involving Microsoft Graph grounding, SharePoint/Teams, permissions, agents, connectors, integrations, and Microsoft support escalations.
- Support AI governance, pilots, production releases, Copilot Studio/Power Platform integrations, service analytics, adoption metrics, dashboards, and executive reporting.
Responsibilities:
Copilot Platform Administration
- Administer and support Microsoft 365 Copilot and related AI services.
- Manage licensing, configuration, service health, and feature enablement.
- Evaluate and implement new Copilot capabilities and releases.
- Maintain service documentation, standards, and operational procedures.
- Credit allocations and monitoring
Level 3 Technical Support
- Serve as the senior escalation point for complex Copilot incidents.
- Troubleshoot:
- Microsoft Graph grounding
- SharePoint and Teams integrations
- Permissions and data access issues
- Agent functionality
- Connector and integration failures
- Credit controls and monitoring
- Manage Microsoft support escalations and root cause analysis.
- Advanced solutioning for Copilot agent use case enablement
AI Governance & Service Management
- Participate in AI governance, capability reviews, and release readiness assessments.
- Support capability intake, pilot programs, production releases, and lifecycle management.
- Identify operational risks, dependencies, and support requirements.
Identity & Integration Support
- Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
- Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
- Validate connector configurations and enterprise integrations.
Service Analytics & Adoption
- Monitor service performance, adoption, and utilization metrics.
- Support executive reporting and AI value realization efforts.
- Develop and maintain operational dashboards and service health reporting
Minimum (Required):
Years | Skills/Experience |
5 | Progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support. |
2 | Hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations. |
| Strong knowledge of: - SharePoint Online
- Microsoft Teams
- Microsoft Graph
- Microsoft Entra ID
- Power Platform
- Copilot Studio
- Copilot Chat
|
| Experience with ITIL-based service management practices. |
| Experience troubleshooting identity, permissions, and cloud service integrations. |
Preferred (Optional):
Years | Skills/Experience |
| Microsoft 365 Enterprise Administration experience |
| Copilot Studio or AI Agent experience |
| Microsoft Graph integration experience |
| Power Platform administration experience |
| ITIL certification |
| Microsoft Copilot or AI-related certifications |
| Experience with Azure Foundry |
