POS Analyst

Introduction:

The POS Technical Analyst is responsible for providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk-related requests across retail locations. This role serves as a key liaison between the POS technical team, retail operations, corporate headquarters, and third-party vendors to ensure reliable system performance, regulatory compliance, and uninterrupted store and fueling operations.

Responsibilities:

• Provide day-to-day technical support for POS Store systems and Fuel Desk operations.
• Remotely access and support NCR Retalix Store point POS systems using Bomgar.
• Open, manage, prioritize, and resolve ServiceNow tickets related to POS, fuel, network, and store system issues.
• Deploy system and application updates using BigFix.
• Conduct testing, validation, and analysis using the GPNS Research tool.
• Support environments subject to PCI, PII, and data security standards.
• Produce clear, consistent reports summarizing incidents, trends, and risks for management review.

Requirements:

Required Qualifications:

• Minimum 5 years of IT experience supporting POS systems, retail technology, or store systems.
• Proven experience providing remote technical support with strong verbal and written communication skills.
• 2+ years of exposure to PCI, PII, and data security standards within a corporate or retail environment.
• Experience supporting POS peripherals, fuel systems, and store infrastructure.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple issues simultaneously in a fast-paced operational environment.

Technical Skills:

• POS systems support (preferably NCR Retalix / Store point).
• Remote support tools (e.g., Bomgar).
• ServiceNow ticketing and ITSM processes.
• BigFix deployments and patch management.
• Windows operating systems.
• Basic networking and connectivity troubleshooting.
• Log analysis and system health monitoring.
• Microsoft Office Suite (Outlook, Excel, Word).

Preferred / Bonus Skills:

• Experience with Gilbarco and Wayne fuel dispensers.
• Experience supporting Verifone M400 Pin Pads and VH devices.
• Oil & gas retail or multi-site retail technology experience.
• Knowledge of forecourt systems, fuel pricing, and signage integrations.