Windchill & CAD Applications Support Specialist

Administer, maintain, and support the PTC Windchill platform and Creo applications.

•              Provide technical support for CAD engineering applications across mechanical, electrical, firmware, and packaging engineering domains.

•              Troubleshoot, analyze, and resolve user-reported application and system issues.

•              Manage user provisioning, access requests, role assignments, and software license administration.

•              Coordinate with software vendors for issue resolution, product updates, and platform upgrades.

•              Collaborate with offshore support resources to ensure smooth day-to-day Windchill operations and support coverage.

•              Support application upgrades, patch deployments, testing activities, and technical documentation updates.

•              Monitor and manage incidents and service requests, ensuring timely resolution in accordance with service-level expectations.

•              Work closely with engineering teams and business stakeholders to understand requirements and provide application support.

•              Participate in continuous improvement initiatives for engineering application support processes and system reliability.

Basic Qualifications

•              8+ years of experience supporting PTC Windchill and engineering/CAD applications.

•              1+ years hands-on experience administering and supporting Creo environments.

•              Strong troubleshooting, incident management, and end-user support skills.

•              Experience with user access management, provisioning, and software license administration.

•              Ability to work effectively with engineering teams, business users, and cross-functional stakeholders.

•              Strong verbal and written communication skills.

•              Experience coordinating with or working alongside offshore/global support teams.

•              Experience supporting application upgrades, patching, testing, and release activities.

Nice to Have

•              Experience with CAD-to-PLM integrations.

•              Knowledge of Product Lifecycle Management (PLM) processes and engineering change management.

•              Familiarity with ITIL-based service management and support processes.

•              Experience supporting global engineering organizations and distributed teams.

•              Understanding of engineering design workflows across mechanical, electrical, firmware, and packaging disciplines