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IT Support Analyst

Greenville, NC, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

$60,000 - $70,000/yr

Fitment

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Job Details

Skills

technical support
Networking
Windows Administration

Summary

We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by the company and must be willing to commute to either location.

Responsibilities for an IT Support Analyst:

Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required.
Must be highly organized and good communicator
Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)
Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations.
Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate
Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
Superior customer support and ability to work with a diverse group of personalities

Required skills as an IT Support Analyst:

8+ years of experience with technical support and problem solving
Bachelor's degree preferred, preferably in an IT or Systems Administration discipline
Proven ability to work autonomously, identifying problems, and solving independently
Previous experience within wireless retail, technical services, telecom, or similar technology preferred
Ability to work after hours and on weekends

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10383137
Position Id: 9095864
Posted 4 hours ago

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