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Customer Support Specialist/Customer Experience Specialist/Customer Care Specialist

Juno Beach, FL, US • Posted 16 hours ago • Updated 16 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

18 Months

No Travel Required

Able to Sponsor

On-site

Depends on Experience

VDart, Inc.

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Customer Service
Utility Billing
Account Management
CRM Systems
Billing Resolution
Revenue Risk Management
Fraud Investigation Support
Customer Relationship Management
Data Entry
Microsoft Excel
Customer Issue Resolution
Process Improvement
Account Maintenance
Vendor Coordination
Problem Solving
Written & Verbal Communication
Multi-Tasking
Attention to Detail.

Summary

We are seeking a customer-focused and detail-oriented Customer Care Representative to support utility billing and account management operations. The ideal candidate will handle customer inquiries, billing issues, account maintenance, and problem resolution while ensuring a high level of customer satisfaction.

Key Responsibilities

Serve as the primary point of contact for customers, utility providers, and vendors.
Handle customer inquiries, billing concerns, complaints, and account-related requests.
Manage utility account setup, maintenance, and closure activities.
Research and resolve complex customer issues in a timely manner.
Maintain accurate customer records within CRM and billing systems.
Monitor account activity and identify discrepancies or issues.
Assist with fraud investigations, revenue risk management, and special projects.
Support process improvement initiatives and provide guidance to junior team members as needed.

Qualifications

High School Diploma or GED required; Associate's or Bachelor's degree preferred.
4+ years of customer service, account management, or related experience.
Experience in utilities or energy industry is a plus.
Proficiency in Microsoft Office (Excel, Word) and CRM systems.
Strong communication, organizational, and problem-solving skills.
Bilingual English/Spanish is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808A
Position Id: 8984483
Posted 16 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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Contact the job poster

Vinay Kumar

Executive Vice President (VDart Inc) @ VDart, Inc.

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Williamsville, New York

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Today

We are seeking a detail-oriented and customer-focused Customer Care Representative to support utility billing and account management operations. This role is responsible for handling customer inquiries, resolving billing and account issues, and ensuring a seamless customer experience through effective communication and problem-solving. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and is committed to delivering exceptional service. Key Respon

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Third Party, Contract