Salesforce Developer

Responsibilities:

• The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions to optimize our sales and customer service processes
• The role involves customizing Salesforce applications, automating workflows, integrating with external systems, and ensuring that the Salesforce platform meets the evolving needs of our business
• Key Responsibilities: Customization and Development: Develop and customize Salesforce Sales Cloud and Service Cloud applications, including custom objects, fields, page layouts, and record types
• Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences
• Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic
• Customize case object and page layouts for efficient case handling Set up queues and assignment rules to route cases to the appropriate agents
• Automation and Process Improvement: Design and implement workflow rules, process builders, and flows to automate business processes and improve efficiency
• Configure and manage approval processes, escalation rules, and Omni-Channel routing to streamline sales and service operations
• Integration: Integrate Salesforce with external systems using APIs, middleware, and custom integration solutions
• Implement CTI integrations for telephony and communication systems within the Service Cloud
• Reporting and Analytics: Develop and maintain custom reports and dashboards to provide insights into sales performance, case resolution metrics, and other key performance indicators
• Ensure data accuracy and integrity through effective data management and validation processes
• Support and Maintenance: Troubleshoot and resolve issues related to Salesforce applications, including data discrepancies, user access problems, and system errors
• Use tools like Salesforce Debug Logs and Apex Test Execution for troubleshooting and quality assurance
• Perform regular system maintenance, updates, and enhancements to keep Salesforce running smoothly and efficiently
• Collaboration and Documentation: Work closely with business stakeholders to gather requirements, understand their needs, and translate them into Salesforce solutions
• Create and maintain detailed documentation for custom development, configurations, and integrations
• Provide training and support to end-users and administrators to ensure effective use of Salesforce features and functionality