Purple Drive Technologies LLC
Purple Drive Technologies LLC

ServiceNow CMDB Business Analyst

• Posted 6 hours ago • Updated 34 minutes ago
Full Time
Part Time
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Use Cases
  • Requirements Elicitation
  • Process Analysis
  • Facilitation
  • Stakeholder Management
  • Process Mapping
  • Documentation
  • ITIL
  • Data Analysis
  • Reporting
  • User Stories
  • Communication
  • Presentations
  • SANS
  • Configuration Management Database
  • IT Service Management
  • ServiceNow
  • Management
  • Requirements Traceability
  • RTM
  • Acceptance Testing
  • Continuous Integration
  • Auditing

Summary

Role Descriptions:

Responsible for gathering business and technical requirements, analyzing current CMDB and CSDM processes, documenting use cases, and supporting the design and implementation of CMDB solutions aligned with ServiceNow best practices.

Required Skills:

Strong understanding of ServiceNow CMDB and CSDM

Requirements gathering and business process analysis

Workshop facilitation and stakeholder management

Process mapping and documentation

ITIL Foundation knowledge

Data analysis and reporting

User story and acceptance criteria creation

Excellent communication and presentation skills

Experience:


Bachelor s degree in computer science, engineering, information systems, or a related technical field; master s degree preferred.

5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.

Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy

Experience working with CI Data Owners to define, document, and implement CI Data audits
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91018020
  • Position Id: PDT - 11755-12890-1785349356
  • Posted 6 hours ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

Go to company profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

CMDB & IT Asset Management (ITAM) Analyst

Newark, New Jersey

•

Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Servicenow CMDB ITAM Developer

Newark, New Jersey

•

Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Search all similar jobs