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RELEASE MANAGER

Remote • Posted 12 hours ago • Updated 12 hours ago

Contract W2

Contract Corp To Corp

Remote

$70 - $75/hr

Talent Software Services, Inc

Fitment

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Job Details

Skills

RELEASE MANAGER
CI/CD
JENKINS
GIT
DEVOPS
HIPAA
HL7
CLOUD PLATFORMS
AZURE
GCP
AWS

Summary

The Release Manager is responsible for establishing, governing, and continuously improving the release management discipline for the organization''s digital health ecosystem, with a primary focus on vendor-supported inpatient video visit platforms. This role ensures reliable, secure, and compliant delivery of software changes that enable high-quality virtual care for patients while minimizing operational risk across clinical, technical, and regulatory domains.
The position sits at the intersection of DevOps, ITIL service management, vendor coordination, and healthcare compliance, orchestrating releases across integrated systems including EHR platforms, and telehealth solutions.

Key Responsibilities
Release Governance & Process Maturity

Design, implement, and enforce a standardized release management framework aligned with ITIL, DevOps, and healthcare regulatory requirements.
Establish release calendars, change windows, and deployment standards to reduce disruption to clinical operations.
Lead release readiness reviews, go/no-go decisions, and post-implementation retrospectives.
Develop and maintain release policies, runbooks, and audit-ready documentation.

Vendor & Telehealth Platform Coordination

Serve as the primary technical liaison for vendor-supported video visit platforms (e.g., telehealth SaaS providers).
Coordinate vendor release schedules, patches, and upgrades with internal change control processes.
Validate vendor changes for compatibility with integrated systems such as EHR, patient identity management, and scheduling workflows.
Ensure vendor SLAs and release communications meet operational and clinical needs.

Environment & Deployment Management

Oversee deployment pipelines across development, test, staging, and production environments.
Ensure environment parity and configuration management for integrated healthcare applications.
Partner with DevOps teams to automate deployments, rollback procedures, and release verification.

Risk, Compliance & Patient Safety

Ensure all releases comply with HIPAA, HITECH, and organizational security policies.
Conduct risk assessments for releases impacting patient data, clinical workflows, or telehealth availability.
Implement controls to safeguard PHI during deployments and vendor updates.
Support audit and compliance reporting for regulatory reviews.

Cross-Functional Coordination

Collaborate with clinical operations, digital product teams, cybersecurity, infrastructure, and service desk teams to ensure release readiness.
Communicate release impacts to stakeholders including clinicians, call centers, and patient support teams.
Coordinate downtime procedures and contingency planning to protect patient access to care.

Observability & Continuous Improvement

Define and track release KPIs such as deployment frequency, change failure rate, MTTR, and patient-impact incidents.
Lead root cause analyses for release-related incidents affecting virtual care.
Drive process improvements that increase release velocity without compromising reliability or compliance.

Required Qualifications

Bachelor''s degree in Computer Science, Information Systems, Healthcare Informatics, or related field.
5+ years of experience in release management, DevOps, or IT service management in a regulated environment.
Demonstrated experience coordinating releases for vendor-supported SaaS platforms.
Strong understanding of CI/CD pipelines, configuration management, and environment promotion strategies.
Experience working within HIPAA-compliant environments and handling PHI securely.
Familiarity with ITIL change and release management processes.

Preferred Qualifications

Experience supporting telehealth or digital health platforms.
Knowledge of EHR integrations (e.g., HL7, FHIR APIs).
ITIL Foundation or higher certification.
Experience with cloud platforms (Azure, Google Cloud Platform, or AWS) in healthcare contexts.
Background in incident management and site reliability engineering (SRE) practices.

Core Competencies

Systems Thinking: Understands dependencies across clinical and technical ecosystems.
Risk Management: Balances speed of delivery with patient safety and compliance.
Stakeholder Communication: Translates technical release details into clinical and operational impact.
Process Engineering: Builds scalable, repeatable release workflows.
Vendor Management: Ensures accountability and alignment with healthcare delivery needs.

Success Metrics

Reduction in release-related incidents impacting patient care.
Improved deployment success rate and reduced rollback frequency.
Increased predictability of vendor updates and integration compatibility.
Enhanced clinician and patient satisfaction with virtual care reliability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: talmn001
Position Id: 26-05293
Posted 12 hours ago

Company Info

About Talent Software Services, Inc

We pride ourselves in making sure that diversity in the workplace is at the forefront of our business. Our Founder, Dave Iacarella, is an Army Veteran who is committed to giving back to fellow Veterans. We are proud of our history of transitioning military Veterans into the workforce with companies that value their service. TALENT helps companies meet their veteran and diversity spend initiatives and requirements. We are committed to supporting veteran and diverse organizations.

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